Senior Manager - FTTH Service Fulfilment at MTN Nigeria

Mission:

• Develop and manage end-to-end service fulfillment operations for FTTx customers, as per SLA and business objectives. 
• Plan and develop a strategy to accelerate home broadband connections for high-value customers in a professional, agile manner with an uncompromising concern for safety, quality, aesthetics, and time.
• Develop a strategy for the management of contractors and external stakeholders with strict guidelines and governance mechanisms.

Description:

• Defining and driving sales strategy and execution for fibre business nationwide. Expanding presence in each region.
• Create strategic partnerships and relationships with the state government in partnership with the enterprise business team and estate developers, and articulate short- to long-term plans that ensure fiber rollout is aligned with nationwide demand as well as business expectations.
• Ensure relevant business rules are applied in the budget process and forecasting scenarios for broadband business performance.
• Manage the performance measurement and monitoring of Fibre broadband propositions, promotions, and activities to ensure that they adhere to the business plan and provide feedback to senior management as requested.
• Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions.
• Review the feasibility assumptions used versus actual behavior in the market after the launch of a product, promotion, or activity.
• Ensure the integrity of broadband financial modeling projects.
• Ensure quality assurance for all business plans, product analysis, and data generated for reporting.
• Review and assess competitive price reaction scenarios.
• Manage ad hoc projects as directed by the GM/COO.
• Establish a commercial footprint for various channels that shadow the network roll-out.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• A first degree in Engineering, Business Management, or related discipline
• A Masters degree, preferably an MBA, will be an advantage.
• Fluent in English

Experience:

9–17 years of working experience, which includes:

• Manager track record of at least 3 years in the relevant sector or industry
• 3 years’ experience in business performance reporting, financial analysis, and business development
• Work experience across diverse cultures and geographies is advantageous.