Relationship Manager at Efficacy Construction Company

Job Description

• We are searching for a Relationship Manager with experience in the real estate industry who will work to improve trusting relationships with clients.
• You will be responsible for developing and maintaining strong, long-term relationships with clients.
• Your primary goal will be to ensure client satisfaction, drive revenue growth, and promote the organization's products or services.

Work Duties

• Build and nurture relationships with existing clients/customers, understanding their needs, and ensuring their satisfaction.
• Develop a deep understanding of the organization's products or services to effectively address client inquiries and promote offerings.
• Manage and resolve complaints made by customers quickly and effectively.
• Prepare business documents, such as allocation letters and deeds of assignment.
• Handle post-construction inquiries from clients.
• Maintain accurate records of client interactions, sales activities, and performance metrics.
• Resolve client and resident complaints quickly and efficiently.
• Keep clients updated on the latest products to increase sales.
• Gather and relay customer feedback to the organization to improve products, services, and client satisfaction.

Qualifications and Background

• Minimum of HND in Business, Finance Marketing or related fields
• Minimum of 5 years of experience, with most years in a Customer Service Role.
• Experience working in the Nigerian Real Estate Industry is a plus.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Sales and negotiation skills.
• Knowledge of industry regulations and compliance standards.
• Experience working in a fast-paced environment.
• Highly organised, thorough and detail-oriented.
• Knowledge of industry regulations and compliance standards.