Receptionist / Customer Service Personnel at Mapemond Limited

Job Description

• Welcome clients and visitors.
• Manage front desk duties.
• Maintain a positive and professional attitude.
• Respond promptly to customer inquiries.
• Address and resolve customer complaints.
• Process orders, forms, and requests.
• Record customer interactions and feedback.
• Coordinate with relevant departments.
• Ensure customer satisfaction.
• Organize and maintain efficient filing systems.
• Screen documents, book appointments, and manage schedules.
• Handle official correspondence via email, letters, and phone calls.
• Oversee office facility use and supply maintenance.

Criteria & Required Qualifications

• Candidates should possess HND / Bachelor's Degrees with 1 - 3 years relevant work experience.
• Completion of NYSC
• Proven work experience as a Receptionist, or customer service personnel
• Familiarity with office organization and optimization techniques
• High degree of multi-tasking and time management capability
• Excellent written and verbal communication skills
• Integrity and professionalism
• Computer and digital literacy (MS Office Applications, Google Workspace, and other relevant tools, etc.)
• Strong phone, email, and in-person communication skills
• Critical thinking and problem-solving skills
• Knowledge of the fashion design industry
• Interpersonal Skills
• Strong emotional intelligence.
• Team player
• Proximity to office location.