Outlet Manager at SUNIC Foods Limited

Job Description

• As the Outlet Manager you will oversee the day-to-day operation of your assigned outlet.
• You will supervise the outlet workers and ensure that the outlet's operations run smoothly, and customers are served promptly.
• You will ensure that the outlet delivers its periodic target budgets.
• You will also ensure that the outlet adheres to company's policies and procedures to provide the most satisfactory services to customers.

Key Roles and Responsibilities

• Oversee the daily operations of the outlet.
• Plan and assign daily workloads to outlet staff.
• Enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Schedule orientations and job trainings for outlet staff.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plans to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering or related fields.
• Minimum of four (4) years relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations and financial knowledge.
• Strong managerial skills with proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.