IT Services Coordinator at Organization Of The Petroleum Exporting Countries (OPEC)

Job Code: 10.3.01
Location: Nigeria

Description

• Within the Secretariat, the IT Services Section is responsible for ensuring availability and optimal performance of the computer network facilities, particularly the e-mail, internet and printing systems, including hardware and software planning and replacement as well as printing and the telecommunication system for the entire Secretariat.

Objective of Position

• To coordinate and supervise the activities of the IT Services Section to maintain a solid and reliable computer network infrastructure; to specify hardware and software requirements; to analyse available options and make appropriate recommendations to the Head, AITSD; and to  evaluate user needs and provide support as required

Main Responsibilities

• Ensures availability and optimal performance of the computer network facilities, particularly the e-mail, internet and printing systems, telecommunication and printing equipments as well as hardware and software planning  and replacement   
• Coordinates and administers the work of the IT Services Section to ensure that staff meets their work targets; carries out server-side and client-side hardware/ software  installations 
• Draws up a sound fault-tolerant, data backup and disaster recovery strategy, implements and regularly revises same
• Analyzes and evaluates offers for technological requirements and makes recommendations to management
• Supervises helpdesk activities in order to ensure that users benefit from a high level of support service; joins in providing helpdesk support when specialized knowledge is required or  when there is a backlog of unresolved support calls
• Monitors network activities and conducts security checks, in conjunction with the system administrators, in order to guard against network intrusion
• Investigates and evaluates new IT paradigms; determines the feasibility and  potential benefits of new  or emerging technology for OPEC’s work
• Carries out any other tasks assigned by the relevant superiors as pertain to his/her background, qualifications and position

Required Competencies and Qualifications
Educational Qualification:

• University Degree in Computer Science or related field
• Advanced Degree preferred

Work Experience:

• University degree: 10 years in IT, whereof 2 years in supervisory/coordinating position
• Advanced degree: 8 years

Training Specializations:

• Microsoft Operating Systems
• Linux
• Exchange e-mail server
• Firewall management
• PC and Network Troubleshooting
• User support skills

Competencies:

• Managerial & leadership skills
• Communication skills
• Analytical and presentation skills
• Interpersonal skills
• Team-building skills
• Customer service orientation
• Initiative and integrity

Language:

• English.

Status and Benefits

• Members of the Secretariat are international employees whose responsibilities are not national but exclusively international. In carrying out their functions they have to demonstrate the personal qualities expected of international employees such as integrity, independence and impartiality.
• The post is at grade D reporting to the Head, Administration & IT Services Department. The compensation package, including expatriate benefits, is commensurate with the level of the post.