Human Resources Manager at Mercy Corps

General Position Summary

The Human Resources Manager will manage the human resource operations function within the Northwest and Southern States of Nigeria. They include the following states: - Yobe, Yola, FCT, Imo and Katsina; under the leadership of the HR Director. S/he will assist the HR Director in the achievement of MC program objectives with the facilitation of recruitment, remuneration, and staff development issues in the Human Resources Development.

Essential Job Responsibilities

The roles and responsibilities of the HR Administrative Manager include but are not limited to:

STRATEGY & VISION

• Implement Mercy Corps HR systems and provide professional advice and coaching to managers, staff, and partners on daily HR issues.
• Collaborate with the HR Director to establish an annual HR work plan, set priorities, monitor work progress and ensure results are achieved according to schedule and set standards.
• Take the lead in conducting comprehensive training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for Mercy Corps staff and partners.

RECRUITMENT, SELECTION AND ONBOARDING

• Ensure the recruitment of national staff adheres to the standing Recruiting Guideline and is in compliance with government regulations.
• Work with the Senior Talent Acquisition Officer to ensure all new, national staff receive orientation on Mercy Corps Country systems, policies and procedures.
• Work with the Senior HR Officer to ensure all new hires receive MC ID card, email and all relevant documents upon starting their positions. This includes signing of  Job Description, contract, policies and procedures especially the National Staff Handbook and Security Manual.
• Ensure newly hired national and expatriate team members are informed and have access to global HR & Ethics guidance including MC Essentials, Code of Conduct and Security and all relevant policies and are alerted to benefits. Continue with support and advice on policies, as required.
• Ensure a positive, equitable, and consistent employment experience for team members in all locations.

HUMAN RESOURCE MANAGEMENT

• Ensure common understanding and compliance with the National Staff Handbook and other HR policies in all MC Offices.
• Serve as a link between the HR team and employees by handling questions, interpreting and administering HR policies and procedures, and helping to resolve work-related problems.
• Timely collaboration with field HR members to ensure a connection, clear communication and synergy of HR initiatives and priorities.
• Ensure HR services follow proper methodology, policy application and are well documented.
• Ensure a positive, equitable, and consistent employment experience for team members in all locations.
• Ensure update and upkeep of tracking systems for all types of leave for all employees by the HR Team.
• Ensure that all national staff have an up-to-date relevant job description.
• Ensure efficient Performance Management Systems are in place and there is a clear understanding of Performance Management Tools.
• Identify training and development opportunities using staff performance and development plans as a standard and working with Unit Heads.
• Oversee the administration of compensation and benefits.
• Manage relationships with benefit providers and advocates on behalf of team members to resolve benefit issues.
• Oversee the clearance of terminated employees, as per MC policies and procedures.
• Ensure all personnel, recruitment, and other HR files are maintained as per defined MC protocols.
• Oversee record keeping through personnel files and/HCM database that adheres to required Mercy Corps data management, donor, and local law regulations. Provide team members with information, tools and resources to improve performance & reach objectives.
• Liaise with program managers to ensure country org charts for programs and operations exist and positions are covered within budgets. Make sure that org charts are updated on a regular basis.
• Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/ pay rates.
• Manage and maintain office/work spaces in such a way that fosters a harmonious work environment that reinforces Mercy Corps’ culture of innovation, influence and impact.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

TEAM MANAGEMENT

• Ensure prompt and consistent service to Mercy Corps Nigeria team members.
• Encourage the ongoing development of the Human Resources staff.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
• Supervise, hire and orient new team members as necessary.
• Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making

Security

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Promote a safe and inclusive work environment that, regardless of the context, is consistent with Mercy Corps’ culture of care.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves professionally and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility: HR Team

Accountability

Reports Directly To: Human Resources Director

Works Directly With: HR Team, Program Team, Managers and other hiring managers.

Knowledge and Experience

• Master’s in Human Resources, Business Administration, Social Sciences, or other related academic disciplines.
• Requires National Youth Service Corps (NYSC) or an exemption.
• Requires at least seven years of experience with seven years of strong, demonstrated management experience in the INGO sector in strategic HR.
• In-depth knowledge of Nigeria employment practices and legal regulations pertaining to payroll and employment
• Highly organized with keen attention to detail and the ability to deal with confidential information in a discrete manner.
• Experience in capacity building and setting frameworks for staff development.
• Strong presentation and communication skills, and advanced knowledge of written and spoken English is essential.
• Proficiency in computer applications including MS Office: Word, Excel and PowerPoint.
• Knowledge of donor regulations including USAID, EU, DFID.
• An internationally recognized qualification in project or program management or a   commitment to obtain the qualification in the early months of work.
• Ability to work effectively with an ethnic diverse team and in a sensitive environment