HR Coordinator - Africa at Control Risks

HR Coordinator would be responsible for delivering a consistent and credible HR service to the Africa business as the first point of contact for resolving queries and actioning requests. Accountable for providing high quality, accurate HR administration and managing the core processes across the full employee lifecycle demonstrating autonomy and initiative. Provides support to other team members across a range of HR matters and projects, taking ownership for delivery where required.

Task and responsibilities

Management of the HR Africa/ EMEA team inbox and queries

• Act as the first point of contact for all queries, be accountable for and successfully manage the HR Africa/EMEA team inbox on a daily basis through on-going communication, escalation, and prioritisation.
• Demonstrate customer focus and a commitment to providing a seamless service to the business through responding to all emails/queries in a timely manner and producing high quality, accurate work.
• A pro-active and professional approach is required as well as remaining flexible to meet varying demands to tight deadlines.

HR Administration

• Responsible for delivering core HR processes and providing an accurate and timely HR administration service across the employee lifecycle in line with agreed SLAs. High attention to detail is required and documents and information need to be fit for purpose with limited checking required before issuing.

These includes but are not limited to:

• Starters and leavers
• Immigration cases
• Employee relations and family related cases
• Changes to contractual terms
• Internal or international transfers
• Promotions

HR Systems, Records and Data Management

• Be accountable for maintaining accurate employee data for relevant populations in all core HR Systems ensuring updates are made in a timely manner.
• Payroll and Benefits
• Collation of the monthly payroll schedules for the Africa entities, tracking each change and providing supporting documents with accuracy.
• Administering benefits and ensuring each change is captured in payroll.

HR Projects and on-going team priorities

• Own and deliver assigned projects and priorities in line with deadlines as agreed with the HR Director MEA. Provide pro-active support with ad-hoc tasks where necessary. Ensure any issues are flagged to ensure delivery is in line with agreed deadlines.

Process improvements

• Demonstrate on-going pro-activity in seeking opportunities for improvements and efficiencies.

Requirements

Essential

• Extensive administrative experience within a Human Resources function
• Technical aptitude and a willingness to learn
• Intermediate to advanced working knowledge of Microsoft Excel and Word
• Experience of working in a fast-paced environment with multiple stakeholders
• Clear communication skills (spoken and written)

Preferred

• Knowledge of Nigerian employment law
• Knowledge and experience of HR Information Systems

Qualifications

• Bachelor’s degree level or equivalent in relevant discipline.