HR & Benefits Specialist at GE - General Electric

Essential Responsibilities  

• Responsible for the successful execution of one or more Payroll & Benefits process(es)  
• Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(es)  
• Drive increased productivity and compliance through identifying opportunities for process improvements, standardization, and simplification within assigned area (es)  
• Advise on difficult and sometimes complex questions/requests from employees, People Leaders and the HR community concerning payments, allowances, and benefits in a professional, courteous & timely manner  
• Effectively work with 3rd Party Payroll and Benefits Providers to ensure seamless, compliant, and high-quality Payroll & Benefit services 
• Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, businesses, and HR partners 
• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements  
• Develop a strong working relationship with the GE HealthCare Finance functions, HR, People Leader, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues 
• Develop effective relationships with internal and external stakeholders through strong interpersonal skills and proactive communication  
• Continuously build and share area of expertise; keep current with internal and external updates and changes 
• Participate in internal and external payroll & benefits audits 
• Preparation of year-end reporting & associated statistics 
• Provide ad-hoc operational support for assigned process 

Qualifications/Requirements  

• Country Specific Requirements 
• Bachelor’s degree from an accredited university or college in related area 
• Fluency in local language and English knowledge both verbal and written 
• Prior professional work experience within Payroll & Benefits and a Service-oriented environment, ideally within a multinational organization 
• To be successful in this role, you will need to have the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency 

Desired Characteristics  

• Solid interpersonal skills: ability to work effectively in a team-based environment  
• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness 
• Proficiency in HR, Payroll and Benefits Administration systems (ex. Workday) and technologies  
• Ability to quickly embrace new technologies 
• Supportive team player with a drive to create a positive work environment 
• Applies solid judgment ensuring integrity, compliance, & confidentiality 
• Passion for continuous process improvement and simplification 
• Strong analytical and problem-solving skills with proven ability to organize and analyze data  
• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines 
• Self-starter who can manage multiple tasks simultaneously with minimal supervision 
• Comfortable delivering against quantitative and qualitative performance metrics  
• Proficient in the use of Microsoft applications: Outlook, Excel, Word and PowerPoint