Housekeeping Manager at Laim Hotel

Job Description

• Inspect guest room on a daily basis and ensure status is communicated to the front desk in a timely and efficient manner.
• Coordinate household cleaning service operations and assign housekeeping staff to specific shifts, rooms and block to meet business demands and track attendance.
• Oversee the housekeeping department budget, take inventory and ensure there is adequate supplies
• Monitor all the daily operations of the housekeeping department and enhance job satisfaction by resolving issues promptly
• Inspect the environment within the organization to ensure it meets minimum best practice
• Develop and implement housekeeping systems and procedures and prepare reports for management information.
• Adhere to rules regarding health and safety and be aware of any company-related practices
• Protect equipment and make sure there are no adequacies, notify management on any damages or deficits
• Obtain list of rooms to be cleaned immediately and list prospective check-in and outs to prepare work assignments
• Respond to customer complaints and special request professionally
• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas)
• To monitor and develop the Work schedules, Section Plans and Vacation schedules and to conduct Performance Appraisals for the Housekeeping Staff
• To adhere to, and to ensure that the Housekeeping Department Staff adheres to all Company Policies and Procedures, Manuals and Directives

Qualifications

• Candidates should possess minimum of Bachelor’s Degree in Hotel and Hospitality Management or related field
• Minimum of 5+ years relevant experience in housekeeping management, guest services or similar role
• Extensive Knowledge of environmental services including detailed cleaning processes and a wide range of cleaning supplies and equipment
• Proficiency in the use of information and communication technology is a plus.
• Excellent communication and interpersonal skill and people management skill
• Ability to communicate effectively both orally and in writing
• Ability to think critically over housekeeping issues and proffer cost-effective solutions.
• Use of Micros/opera is a must.