Hotel Receptionist at Azure Hotel and Suites

Job Summary

• We are looking for a receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation.
• The ideal candidate will be responsible for greeting guests in an efficient and courteous manner, checking guests in and out of their rooms, distributing room keys, answering questions and processing payments for hotel services.

Responsibilities

• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Maintain a positive attitude and friendly demeanor
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments

Requirements / Skills

• High School Diploma (Minimum)
• A minimum of 2 years previous work experience as a Hotel Receptionist or similar role
• Customer service attitude
• Excellent communication and organizational skills
• Basic Math Skill.