Head of Operations at Klasha

About the Role

• As the Head of Operations at Klasha, you will be a driving force behind our daily operations, ensuring they run smoothly and efficiently.
• This role is dynamic and multifaceted, requiring a proactive approach to foster positive change across the organisation.
• You'll have the unique opportunity to take ownership of various aspects, wear multiple hats, and embrace a bias toward action, all while working on long-term strategic initiatives and immediate operational enhancements.
• You will most likely exhibit the ability to be a natural influencer and dot connector, capable of untangling and simplifying complex matters into actionable and defensible actions.

Key Responsibilities

• Process Ownership: Take charge of end-to-end process ownership, ensuring operational efficiency and effectiveness across various departments and functions.
• Function Building: Establish and lead new functions within the organisation, fostering cross-functional collaboration and driving continuous improvement.
• New Territory Opening: Strategically identify and assess opportunities for expanding into new territories, overseeing market entry strategies, and coordinating expansion efforts.
• Partnerships: Cultivate strategic partnerships and alliances to support Klasha's growth and market penetration.
• Investor-facing Elements: Act as a key point of contact for investors, providing them with insightful operational updates and information.
• Operationalisation and Automation: Lead initiatives to operationalise and automate workflows, reducing manual effort and enhancing productivity.
• OKR and KPI Cascading: Develop and implement an OKR framework and ensure it is cascaded throughout the organisation, setting clear objectives and key results for each team and individual.
• Robust Reporting: Build robust reporting processes, leveraging data analytics tools and methodologies, to provide real-time insights into team performance and KPI tracking.
• Strategic Planning: Contribute to the development of strategic plans and objectives, aligning them with the company's mission and vision.
• Cross-functional Collaboration: Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer success, to identify operational needs and opportunities for improvement.
• Data Analysis: Utilise data analysis techniques to extract insights, identify areas for enhancement, and make data-driven decisions.
• Team Leadership: Build and lead a high-performing operations team, providing guidance, mentorship, and training to team members.

Qualifications

• Bachelor's Degree in a relevant field; advanced degree preferred.
• 5+ years of experience in a senior operations leadership role, preferably within the technology or fintech industry.
• Proven track record of successfully building and scaling operations, including process optimisation and automation.
• Strong analytical skills, with the ability to process complex data and draw meaningful conclusions.
• Exceptional leadership and team management capabilities.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Strategic mindset, with the ability to align operational efforts with broader organisational goals.

Benefits
Klasha places a high value on the well-being and development of its team members. Our comprehensive benefits package includes:

• Access to cutting-edge technology and resources necessary for the role.
• Private health insurance.
• Membership to a mental health wellness program.
• Flexible working conditions, including a hybrid remote and office model.
• Access to Klasha Sessions, offering development training courses.
• Work-from-anywhere weeks; the opportunity to work remotely for three weeks per year.
• Paid birthday day off.
• Team-building events.
• Paid parental leave.