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The People Practice helps startups scale, and accelerate impact by providing bespoke people-centred solutions. The People Practice helps people access employment opportunities by exposing them to relevant knowledge and practical skills.
Our client, a digital bank, is looking to hire a Customer Experience Head who will play a pivotal role in shaping and executing their customer-centric strategies. This leadership position requires a seasoned professional with a minimum of 7 years of experience, preferably within both customer experience and strategic roles. S/he will be responsible for driving initiatives that elevate the overall customer journey, ensuring a seamless and positive experience across all touchpoints.
Responsibilities:
Strategic Vision:
Cross-Functional Collaboration:
Customer Feedback and Insights:
Performance Metrics:
Technology Integration:
Leadership and Team Development:
Reporting and Analysis:
Qualification
Must have skills
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