Employee Relations (Senior HR Officer) at Taghini Foods

Responsibilities

• Administer the organization’s Employee Handbook and other Policy Documents.
• Propose and makes recommendations to the management for changes and improvements to the Employee Handbook and other Policy Documents.
• Document and manage employee relations or workplace concerns in a case management system and initiate the fact-finding process.
• Conduct fact-finding in a deliberate, thorough, and timely manner to determine the appropriate resolution or if further investigation is needed on any given case.
• Promptly communicate fact-finding results and recommended corrective actions to the HR Manager.
• Maintain accurate and up-to-date records and documentation in the management system at all times.
• Responsible for ensuring each employee relations or workplace concern are documented and addressed regardless of the intake method.
• Escalate employee concerns or grievances as necessary.
• Provide strategic support through partnership and coaching to all levels of the organization to ensure the management of employee performance with focus on employee relations as top priority for all managers.
• Stay attuned to organizational and operational changes across the organization to identify potential risks and develop plans and address them proactively.
• Serve as a point of contact and provide support, guidance, and direction to management and other employees on the management of employee performance with a focus on performance improvement and corrective action matters.
• Assist with the development and delivery of appropriate feedback or corrective/disciplinary actions across the organization.
• Provide rigorous data analysis and reporting solutions based on organization’s needs, highlighting key trends in employee relations to actively drive proactive solutions to improve employee engagement, reduce risk, and minimize reactive work.
• Help to develop target initiatives to address specific employee relations issues related to each business unit.
• Provide advice and guidance on employee relations issues.
• Produce reports, policy documents, and guidance notes on employee relations matters.
• Provide training and advice on employee relations topics.
• Compile and submit weekly, monthly and quarterly HR Reports on Attendance, Performance Appraisal and Training.
• Partner with line managers in the implementation of HR management processes and daily HR support.
• Offer responsive and high-quality support, training, and advice to all business units and line managers.
• Perform other duties as assigned by the HR Manager.

Requirements and Skills

• B.Sc. in Business Administration, Psychology, or related Social Sciences field.
• Professional qualifications in Employee Relations or SHRM will be of added advantage.
• 5 - 6 years’ experience in Employee Relations roles.
• Excellent knowledge of employment laws and regulations
• Experience in conflict resolution and mediation
• Strong organizational skills with ability to multitask and prioritize.
• Strong interpersonal skills with the ability to work effectively with people at all levels.
• Ability to analyze data and provide insights for improvement
• Experience in developing and implementing HR policies and procedures
• Proficiency in productivity and collaboration tools (Microsoft Office Suite or Google Workspace)
• Excellent communication, instructional, and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information appropriately.

Salary
Negotiable.