Data Analyst at NewRest Group

Job Description

• The ideal candidate will play a critical role in understanding customer interactions, behaviors, and feedback through data analysis. Will collaborate with cross-functional teams to extract actionable insights, inform CX strategies, and drive improvements in customer satisfaction.
• The responsibilities include conducting full lifecycle analysis to include requirements, activities, and design; develop analytical and reporting capabilities, and monitor performance and quality control plans to identify improvements.
• The candidate is adept at using large data sets to find opportunities for product and process optimization, using models to test the effectiveness of different courses of action, required to have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations..
• Collect, clean, and preprocess data from various sources, including customer feedback, surveys, website interactions, and CRM systems.
• Generate and distribute accurate and timely management reports.
• Perform data analysis for generating reports on periodic basis (Weekly, Monthly, and Quarterly)
• Perform exploratory and quantitative data analysis to identify trends, patterns, and anomalies related to customer interactions and experiences.
• Provide data and reports for the Customer Experience team.
• Segment customers based on various attributes, behaviors, and demographics to create a deeper understanding of different customer groups.
• Provide strong reporting and analytical information support to management team.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 5 years work experience