Customer Service Representative at Soteria Eye Clinic

Location: Chevron, Lagos

Essential Duties and Responsibilities

• Responsible for revenue growth by selling frames, lenses and accessories at the gallery in line with SEC pricing policy.
• Providing product information to customers and assisting customers to make a choice on frames and lenses in line with the Doctor’s prescription.

Duties

• Sales of frames, lenses and accessories to customers.
• Deep product knowledge of frames, lenses and accessories.
• Assist patients in the selection of eyewear appropriate to their ability to pay.
• Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.
• Verify prescription glasses and notify patients when eyewear is ready for pick up.
• Inventory frames and accessories weekly and update bin cards.
• Maintain inventory of eyewear, accessories and supplies, along with the rationale for the ordering and selling of selected eyewear products
• Enter eyeglass, lens, contact lens and accessories orders in the sales book.
• Provide information on the choice of frames and accessories selected by the patient to the Cash Department.
• Contact patients regarding their materials (i.e., frames, contact lenses) which are ready for pick-up.
• Work with patients to provide patient education and how to use their new eyewear.
• Provide daily/ weekly & monthly reports.
• Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.
• Maintain a record of debtors and make phone calls to ensure payments.
• Assist in the establishment and/or revision of guidelines, policies and warranties regarding the frames/ lens dispensary.
• May be required to perform other duties as assigned.

Qualifications & Experience

• BSc Degree with 2-3 years of sales experience.
• Experience with Microsoft Office applications such as Word and Excel is highly desired.
• Experience in a health /patient care environment or retail environment/ Customer Service is highly desired.

Skills Required:

• Welcoming, friendly and helpful.
• Good with figures.
• Selling Skills
• Proficient with MS Office
• Efficient and professional
• Excellent communication skills (written and verbal).
• Good at administrative tasks.
• Well organized, with the ability to multi-task.
• A people person, with tact and sensitivity.
• Ability to think quickly and come up with solutions to on the spot problems.
• Smart in appearance.
• Deep knowledge of all SEC products and services
• Strong verbal and written communication skills.
• Strong interpersonal, supervisory and customer service skills are required.
• Ability to work well with others under deadline situations and respond to changes in priorities.
• Ability to work independently, take initiative, set priorities and see projects through to completion.
• Attention and eye for details.
• Ability to multi-task, work under pressure and meet deadlines required.