Customer Service Representative at People Capacity Management

Job Descriptions

• Act as the first point of contact for patients, addressing inquiries, appointment scheduling, and general assistance.
• Maintain clear and empathetic communication with patients, ensuring their needs are met.
• Schedule and manage patient appointments, ensuring accuracy and efficiency.
• Coordinate follow-up appointments and provide necessary information to patients.
• Assist patients with billing inquiries, insurance claims, and payment processing and collaborate with the billing department to resolve any billing discrepancies.
• Address and resolve patient concerns, complaints, or issues promptly and professionally escalate complex cases to the appropriate department for resolution.
• Maintain the confidentiality of patient records while adhering to data privacy and securityregulations.
• Collaborate with healthcare professionals and other staff members to ensure a coordinated patient experience.
• Participate in team meetings and training sessions.

Job Requirements

• Must be a B.Sc. / HND / BA degree holder.
• A minimum of 3 years work experience in a similar role, preferably in a healthcare setting
• Strong communication and interpersonal skills.
• Knowledge of healthcare terminology and practices is advantageous.
• Proficiency in using computer systems and healthcare management software.
• Must be Empathetic and patient-focused.
• Strong organizational and multitasking skills.
• Adaptable and able to work in a fast-paced environment.
• Always maintain confidentiality and professionalism.