Customer Service Representative at Chef Eros & Co

Responsibilities

He/She must have:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

He/She must have:

• Problem-Solving Skills
• Clear Communication
• Friendly Attitude
• Empathy
• Business Acumen
• Product/Service Knowledge
• Product/Service Knowledge
• Strong Time Management.
• Ability to work under pressure.
• Effective use of polite phrase and know how to seal order.