Customer Service Officer at CarePoint Hospitals Limited

Job Summary

• The role is Responsible for making sure the image of CarePoint is properly protected through warm interaction with clients/patients and visitors, especially unfriendly, irate and seemly dissatisfied ones.
• The Receptionist is expected to work under minimal supervision in order to ensure smooth running of the hospital.

Requirements

• Greeting & Welcoming patients with Clients, vendors, and employees; being the first point of contact at the Hospital.
• Registration of private, corporate and HMO clients
• sending of patient data to nurses for vital
• Attending to incoming calls immediately the phone rings, take messages and respond to queries appropriately.
• Interface with housekeeper(s), ensuring proper hygiene of front desk/waiting area of hospital premises.
• Co-ordinate/Book appointments on behalf of Clients with Clinical Staff, ensuring reminders are sent to both parties (Clinical staff & Clients) prior to the appointment booked.
• Manage the hospital schedule (calendars, visits, and appointments) for the Hospital seamlessly and efficiently to ensure optimal use of time.
• Ensure patients files are returned to Records officer after use for proper filing, ensuring all records are kept up to date, shredding, dispose confidential documents, etc.
• Ensure all Clients electronic records are kept up to date.
• Assist in developing clients’ reports, memos and other analysis and communication materials for internal and external use using the Microsoft office suite (Word, Excel & PowerPoint).
• Plans own workload to anticipate and balance priorities, thus optimizing output.
• Writing the hand-over note and calculate daily attendance statistics in the provided records book for the previous day.
• Ensure that no patient is left standing at the front desk office without attending to them.
• Ensure that no patient is turned back without receiving treatment except with the full consent of your supervisor or any other superior officers.
• Letters, memos, and other documents are clearly and well typed and printed.
• Ensure that information is properly disseminated to all patients via mail, email, text messages and phone calls etc.
• To carry out other duties as assigned by the HR, Senior Administrative Officer, Head of Nursing Services.

Education, Qualifications & Experience

• Minimum academic qualification of OND in Management/Administration or Public Relations
• 1-3 years relevant work experience in the health sector.
• Key Skills & Competencies:
• Analytical, problem solving and decision-making skills.
• Good leadership and team building skills.
• Ability to multitask and work well under pressure.
• Attention to details. Ability to establish priorities, maintain confidentiality and work under pressure
• Demonstrate excellent client facing and inter-communication skills.
• Excellent organizational skills including excellent verbal and written communication.
• Displays Diplomacy/tact.
• Exhibits high-level of Integrity.
• Excellent time management.
• Patient Oriented with excellent counselling skills.
• Excellent communication and people skills.