Latest Jobs at CarePoint Hospital

Operations Management

• Administration and oversight of all ICT functions.
• Providing technical support across the company
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems, software, telecoms, and networks
• Diagnosing, repairing faults and resolving network issues.
• Responding in a timely manner to service issues and requests.
• Speaking to customers (staff) to quickly get to the root of their problem.
• Providing timely and accurate customer (staff) feedback.
• Talking customers (staff) through a series of actions to resolve a problem.
• Following up with vendors/clients to ensure the problem is resolved.
• Repairing and replacing equipment as/when necessary.
• Testing and evaluating new technologies.
• Regular scheduled maintenance on networks, hardware and software.
• Ensuring security of hardware, network and data with proper security policies and software.
• Creation, implementation and review of disaster prevention and recovery policies
• Providing regular weekly/monthly reports and feedback to the cooperate office all related ICT issues
• Receiving and administration of corporate office support and oversight assistance on all related ICT issues (on-site or remotely)
• maintain an inventory of all hardware and software including administration of software licensing

Education, Qualifications & Experience

• Minimum academic qualification of a B.Sc. in Computer Science or any related course.
• Minimum of 2year relevant work experience.
• Full working knowledge of the Microsoft office package is required especially with spreadsheet software (Excel)

Key Skills & Competencies:

• Exceptional oral, written and presentation skills are required for this role
• Hands on experience in troubleshooting, ICT helpdesk and customer
• Excellent knowledge of best practices around management, control, and monitoring of the organization’ infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure laptop/desktop hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• ITIL V3, Cisco, CompTIA+ or BCNE training.
• Having a working knowledge of common information technologies and systems
• Managing multiple users simultaneously while maintaining high customer service standards
• Communicating smoothly to the staff when & while resolving their technical issues.
• Troubleshooting common ICT problems

go to method of application »

Job Summary

• The role is Responsible for making sure the image of CarePoint is properly protected through warm interaction with clients/patients and visitors, especially unfriendly, irate and seemly dissatisfied ones.
• The Receptionist is expected to work under minimal supervision in order to ensure smooth running of the hospital.

Requirements

• Greeting & Welcoming patients with Clients, vendors, and employees; being the first point of contact at the Hospital.
• Registration of private, corporate and HMO clients
• sending of patient data to nurses for vital
• Attending to incoming calls immediately the phone rings, take messages and respond to queries appropriately.
• Interface with housekeeper(s), ensuring proper hygiene of front desk/waiting area of hospital premises.
• Co-ordinate/Book appointments on behalf of Clients with Clinical Staff, ensuring reminders are sent to both parties (Clinical staff & Clients) prior to the appointment booked.
• Manage the hospital schedule (calendars, visits, and appointments) for the Hospital seamlessly and efficiently to ensure optimal use of time.
• Ensure patients files are returned to Records officer after use for proper filing, ensuring all records are kept up to date, shredding, dispose confidential documents, etc.
• Ensure all Clients electronic records are kept up to date.
• Assist in developing clients’ reports, memos and other analysis and communication materials for internal and external use using the Microsoft office suite (Word, Excel & PowerPoint).
• Plans own workload to anticipate and balance priorities, thus optimizing output.
• Writing the hand-over note and calculate daily attendance statistics in the provided records book for the previous day.
• Ensure that no patient is left standing at the front desk office without attending to them.
• Ensure that no patient is turned back without receiving treatment except with the full consent of your supervisor or any other superior officers.
• Letters, memos, and other documents are clearly and well typed and printed.
• Ensure that information is properly disseminated to all patients via mail, email, text messages and phone calls etc.
• To carry out other duties as assigned by the HR, Senior Administrative Officer, Head of Nursing Services.

Education, Qualifications & Experience

• Minimum academic qualification of OND in Management/Administration or Public Relations
• 1-3 years relevant work experience in the health sector.
• Key Skills & Competencies:
• Analytical, problem solving and decision-making skills.
• Good leadership and team building skills.
• Ability to multitask and work well under pressure.
• Attention to details. Ability to establish priorities, maintain confidentiality and work under pressure
• Demonstrate excellent client facing and inter-communication skills.
• Excellent organizational skills including excellent verbal and written communication.
• Displays Diplomacy/tact.
• Exhibits high-level of Integrity.
• Excellent time management.
• Patient Oriented with excellent counselling skills.
• Excellent communication and people skills.