Customer Relations Officer at PG Consulting limited

JOB RESPONSIBILITIES

• Address customer inquiries, concerns, and requests with a focus on delivering a positive experience. 
• Identify and resolve customer issues by actively listening, analyzing problems, and implementing appropriate solutions.
• Stay updated on product features, updates, and troubleshooting procedures. 
• Communicate effectively with customers using clear and concise language.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer support database. 
• Monitor customer satisfaction levels and proactively seek feedback to identify areas for improvement. 
• Collaborate with other departments, such as sales, product development, and marketing, to share customer insights and contribute to overall business improvement. 

JOB REQUIREMENT: 

• BSc/HND in any relevant field. 
• Minimum of 2 to 3 years of experience in a customer support role. 
• Familiarity with customer support tools and systems. 
• Excellent problem-solving skills and a proactive approach to addressing customer needs. 
• Strong verbal and written communication skills.
• Ability to work efficiently in a team and independently. 
• Empathy and patience in dealing with customer inquiries and concerns.