Customer Relations Manager at HiiT Plc

Job Description & Person Specifications
Position: Customer Relations Manager (CRM)
Direct Report: Territory Business Manager.
Job Location: Must be Resident in Kano (Nasarawa, Kumbotso, Kano Municipal and environs)
Role Summary
Customer Relations Management and Marketing functions at Territory level.
A. Key Accountabilities:
(i) Customer Relations Management Functions:
1. Manage CRM functions.
2. Supervise the collection, collation and analysis of Prospects and Customers data for informed marketing decision making.
Managing client relationships and building excellent Brand reputation.
(i). Marketing Management Functions:
1. Responsible for the planning and implementation
of the Territory's Marketing and sales Goals/
Objectives.
Creatively locate, engage, and convert our target audience for HiT Online Training (HOT) across the States within Territory to achieve market growth and Sales Objectives.
B. Core Competencies & Skills

• Must possess strong Digital Marketing skills.
• Must possess Marketing/Sales Analytical Skills.
• At least intermediate skills in the use of MS Word, Excel, and PowerPoint.
• Good written and verbal communication.
• Excellent work ethics and Integrity.
• Creativity and problem-solving Skills.

C. Experience and Qualifications
1. Bachelor's Degree in Marketing, Mass
Communication, or any Social Sciences field with at least 2/2 from an approved University.
2. A minimum of 2-year proven experience in Social
Media Marketing in corporate environment or at a Marketing/Advertising Agency.
3. Generic understanding of the Nigerian ICT Education Sector.
D. Remuneration- Very attractive with Performance
Bonus opportunity.
F. Projected Resumption Date- Not later than 1st November 2022