Customer Engagement Coordinator at SLB

Description

The cementing or WIT CEC is responsible for designing the cement job considering the zonal isolation requirements of the well. He is responsible for preparing the cement job program that details how the cement job will be executed follow up on the same. After the cement job he is responsible for all post evaluation needed. He is equally responsible for applying all Key service quality requirements applicable to the cement job.

Job Responsibilities

• Capture/update customer activity for service delivery visibility in the business systems.
• Capture and communicate internally significant customer intelligence.
• Capture and confirm job-specific requirements.
• As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
• Compile and review cost estimates for consolidation with the technical proposal.
• Assess job risks during analysis of customer job requirements.
• Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
• Communicate recommendations and actions to the customer to mitigate unplanned events.
• Ensure that job deliverables are accurate and delivered on time.
• Facilitate customer reviews of SQ events as required.
• Coordinate and conduct regular service quality meetings with the customer.
• Evaluate customer feedback via customer satisfaction reports and performance reviews.
• Review the quality and completeness of field tickets.
• Proactively identify and resolve invoice disputes regarding product and service delivery issues.
• Demonstrate knowledge and experience in performing primary and secondary cement job.
• Demonstrate an understanding of different additive categories and mechanism of action in cement slurries
• Is responsible for planning all job requirements in terms of products and equipment.
• Demonstrate knowledge of all primary and secondary cement job techniques.
• Responsible for submitting lab test requests specific to this job.
• Demonstrate knowledge of cement design software and should be capable of doing all cement design calculations.
• Follow and comply with all SLB Service Quality, HSE and IT standards.
• Keeps himself up to date on evolutions in the well integrity industry

Requirements

We are looking for people with 5+ years’ experience that are willing to learn, great attention to details, problem solving abilities, highly adaptable and collaborative skills with the below competencies

• Well complexity: Onshore wells, Offshore wells, Deepwater wells.
• Primary cement job, secondary cement job, unconventional cement jobs
• Highly deviated wells
• Horizontal well cementing
• Systems: Salt cement systems, Light cement, heavy cement systems
• Mud removal
• Casing Hardware
• Understands cement lab equipment.
• Generally, understands different cement unit set ups.
• Understands cementing API standards applicable to cement job design.