Contact Centre Agent at Septagus Consulting

Job Description

• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Utilize computer technology to handle a high volume of calls
• Send and reply emails and messages
• Work closely with Team leads, supervisors and contact centre managers to ensure synergy and all-time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.

Requirements

• Candidates should possess a B.Sc / HND qualification with 0 - 3 years work experience.