Concierge at Lagoon Hospitals

• This role is responsible for responsible for welcoming customers upon entrance and confirm reservations while maintaining the highest standards of customer service.

Reports to: Wellness Center Supervisor.

Summary of Responsibilities

• Greet clients and guests with a warm and friendly demeanor, ensuring a memorable first impression.
• Provide support to clients as they transition from one area of the center to another.
• Collect and relay client feedback and suggestions to the Wellness Center Supervisor to enhance the client experience.
• Collaborate with other team members to maintain a cohesive and supportive work environment.

Other duties as assigned.

Key Result Areas/ Performance Goals:

• Maintain a CSAT score of at least 95%

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities
• A minimum of 2-year post NYSC experience
• Experience in customer services in the hospitality/healthcare industry is an added advantage

Core Competencies

• Excellent interpersonal and communication skills
• Customer Service Orientation
• Professional appearance and demeanor