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Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity.
Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
General Position Summary.
The Communication Officer will support the development and implementation of a communication strategy for Mercy Corps Nigeria, including the regular development of timely, well-written and accurate factsheets, articles, success stories and other resources as needed. Working closely with the Senior Communications Manager, the Communications Officer will build and maintain strong working relationships with Mercy Corps Nigeria staff in our Abuja, Maiduguri, and other field offices, and leverage those relationships to ensure that knowledge and understanding of the innovations, influence and impact of our diverse country portfolio is captured and effectively shared with internal and external audiences.
Essential Job Responsibilities
COUNTRY COMMUNICATIONS STRATEGY SUPPORT
- Support the Senior Communications Manager in the development of a communications strategy through efficient documentation and implementation of relevant activities in adherence to Mercy Corps global standards and specific donor requirements.
- Contribute to country team-building efforts and provide country-wide support for a cross-learning strategy.
- Work with the Senior Communications Manager to develop new communications initiatives (such as Lunch and Learn, etc.) and organize dissemination and learning activities to facilitate the visibility of Mercy Corps Nigeria’s programming and impact on donors and other stakeholders.
AGENCY SUPPORT
- Monitor workplace, meetings and other internal updates, and coordinate with program, sector, and field office teams, to gather content for and draft a bi-monthly Mercy Corps Nigeria newsletter.
- Maintain and update the Mercy Corps Nigeria digital communications resources library, for country-level access to fact sheets, success stories, lessons learned, communiqués, and any other relevant materials.
- Support content development and share content on Mercy Corps’ Global internal and external communications platforms, including relevant Workplace pages, The Hub and The Globe, and Mercy Corps Nigeria’s website.
- Lead content development and update of Mercy Corps Nigeria website and social media pages, including Facebook, Twitter, and YouTube.
- Coordinate closely with HQ communications focal points to develop key messages, press releases, and statements for external audiences, in response to evolving events.
- Support regional & HQ research and learning teams with dissemination events.
COMMUNICATION AND CAPACITY BUILDING
- Support country office visibility and communication initiatives, ensuring that program communications activities meet donor communications and visibility guidelines.
- Support field locations to collect images, success stories, and other communications content to highlight Mercy Corps Nigeria programs' successes, staff well-being, or any other topic as the need arises.
- Develop dissemination guidance and support teams to plan and conduct effective dissemination of project materials to different stakeholders.
- Support the Senior Communications Manager in maintaining a communications database of key contacts.
- Participate in communications-related working groups and maintain close relationships with other relevant networks with other international NGOs, local NGOs, and associations in Nigeria.
- Help identify team members’ capacity-building needs and support with the implementation of targeted capacity-building around communications and learning.
- Help in organizing lunch and learn sessions to facilitate cross-learning across Mercy Corps Nigeria offices.
- Support operations, finance, HR, CARM and MEL teams to improve their communications and information sharing with staff by supporting them in the production of updates, guidelines, briefings, and providing feedback on communications outputs.
- Provide administrative support to the facilitation of a Communications Working Group.
- Lead on planning and co-coordinating training, workshops and other events, as the need arises.
- Facilitate sessions in communications capacity-building training for Mercy Corps Nigeria and partner staff.
- Actively participate in meetings and processes to promote effective communication practices across the entire country portfolio.
ORGANISATIONAL LEARNING
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Knowledge and Experience
- Degree in communication, international development, gender, or any related field.
- Minimum of 2 years of Communication work experience in international development required
- Experience in written and audio-visual communication materials.
- Excellent verbal and written communication skills.
- Excellent computer skills, including experience with PowerPoint and Microsoft Word,
- Experience interfacing with media, corporations, and key stakeholders highly desired
- Fluency in written and verbal English is required.
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