Client Service Associate at H & Y Furniture Manufacturers

Job Summary

• Maintain customers’ records, using the ERP software
• Verify delivery schedules meet project deadlines.
• Initiate sales campaigns to meet sales and production expectations.
• Negotiate prices within the company’s acceptable range for each furniture piece
• Assist customers in selecting products based on customer needs, product specifications.
• Establishing new businesses, organizing sales visits, negotiating contracts and packages
• Prepare sales presentations or proposals to explain product specifications or applications.
• Identify prospective customers using business directories and leads from existing clients
• Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services.
• Constantly learn about new products and explain specific features of various products to customers.
• Visit establishments to evaluate needs or promote products; and nswer customers' questions about furniture products, prices, availability, and accessories or credit terms.
• Process quotes and sales orders, complete expense reports, sales reports, or other paperwork on a weekly basis
• Contact new or existing customers to discuss how specific products or services can meet their needs.
• Emphasize furniture product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations.
• Provide feedback to product design teams so that products can be tailored to clients' needs.
• Attending trade exhibitions, conferences, and meetings

Requirements

• B.Sc in Marketing, Communications, Social Sciences or Business Administration.
• Minimum of 2-3 years of demonstrable experience in business development, sales, marketing in an interior design or furniture manufacturing organization.
• Prior experience with ERP, Sophia ERP will be an added advantage
• Proficiency in MS Suite (Word, Excel) alongside presentation tools such as Powerpoint or Canva
• Excellent customer service and negotiation skills
• Excellent interpersonal skills with integrity and discipline
• Analytic and problem-solving skills
• Excellent communication skills and evidence of building strong relationships
• Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing and website usability
• Ability to develop strong value propositions consistent with Customers' needs
• Knowledge of the company's products and services
• Ability to connect strategic thinking and planning with hands-on tactical execution.