CARM Intern – Jere at Mercy Corps

General Position Summary

The CARM Intern will support CARM implementation primarily within the THRIVE program in Jere. The successful candidate will support the Country CARM Officer in the continued establishment, maintenance, management, and adaptation of CARM implementation and rollout of CARM into the THRIVE program.

Essential Job Responsibilities

Implementation & Program Quality:

• Support the implementation and adaptation of CARM in the THRIVE program.
• Support to manage program-level feedback channels (helpdesk, suggestion boxes, community accountability community, community ambassadors, face-to-face).
• Regularly collect feedback from context-appropriate feedback channels.
• Log all feedback and responses in the CARM database.
• Support to refer sector-specific feedback to appropriate channels for resolutions. Ensure all feedback and actions taken are documented and response/resolution of the feedback is shared back to the informants.
• Ensure feedback is closed within the Mercy Corps’ CARM feedback grade turn-around time.
• Provide weekly CARM updates to the Country CARM Officer.
• Support in the development of work plan for the roll-out of CARM.
• Support to conduct routine CARM sensitization to community members. Ensure inclusive sensitization in all communities.
• Support the Country CARM team and/or local partners in designing and disseminating appropriate communication materials that promote the use of feedback mechanisms or transparency (hotline business cards, distribution signs, community signs and banners, etc.).
• Conduct field visits, and engage in CARM spot checks and training.
• Perform other duties and responsibilities as required that may be assigned from time to time by the supervisor.

Deliverables

With the support of the Country CARM team, the successful candidate will:

• Regularly collect feedback from context-appropriate feedback channels.
• Log all feedback and responses in the CARM database.
• Refer sector-specific feedback to appropriate channels for resolutions. Ensure all feedback and actions taken are documented and response/resolution of the feedback is shared back to the informants within the turn-around time of each feedback grade.
• Engage in community sensitization and disseminate communication materials that promote the use of feedback mechanisms or transparency.
• Conduct CARM spot checks.