Business Analyst, Operations Transformation at ARM Hold Co.

Job Summary

• This role is responsible for driving and optimizing operational processes, systems, and workflows to enhance efficiency, reduce costs, improve overall productivity, identifying opportunities for streamlining operations, implementing innovative solutions, and fostering a culture of continuous improvement within the organization

Responsibilities

• Assess current operational processes, identify areas for improvement, and develop strategies to streamline workflows and increase efficiency.
• Develop the unit strategy and roadmap with insights from industry external benchmarks and trends.
• Identify cost-saving opportunities within operational processes, evaluate their feasibility, and implement measures to reduce expenses while maintaining quality standards.
• Define key performance indicators (KPIs) for operational efficiency, establish reporting mechanisms, track, and analyse data to measure progress and identify areas for further improvement.
• Lead change initiatives by fostering a culture of continuous improvement, driving adoption of new processes and technologies, and providing necessary training and support to employees.
• Collaborate with cross-functional teams, including IT, finance, risk management, and operations, to align operational efficiency initiatives with organizational goals and drive collective success
• Review and optimize business and end-user requirements for existing and new application systems.
• Research and analyse current and future trends that can be used to support the delivery of the CT and Group strategy and business objectives.
• Review and probe gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements
• Stay updated on industry trends, emerging technologies, and best practices related to operational efficiency, and proactively apply relevant knowledge to drive improvements within the organization
• Manage the development and validation of Functional Specification Documents (BRD, User Flow designs etc.) as required. 
• Advocate for and introduce new innovative emerging technologies that can improve operational and business processes. 
• Define key performance indicators (KPIs) for operational efficiency, establish reporting mechanisms, track, and analyse data to measure progress and identify areas for further improvement
• Identify opportunities for automation and technology implementation to streamline processes, eliminate manual work, and enhance overall operational efficiency. • Support professional, skill, and personal development of their team members by providing leadership and guidance
• Effective team management to deliver on assigned tasks and deliverables within time, scope, and budget

Qualification & Experience

• First degree in Business administration, finance, or related discipline 
• Possession of a relevant certification related to business process engineering and optimization is an added advantage
• Business Analysis Certification (e.g., CBAP, CCBA), Lean Six Sigma and/or related will be preferred.

Technical Skills

• Business Analysis 
• Strategic Planning 
• Relationship Management 
• Process Improvement
• Business Process Design & Reengineering
• Quality Assurance
• Data Gathering and Analysis
• Project Management
• Service Level Management

Other Required Knowledge & Capabilities

• Proven experience in user experience mapping and design
• Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development 
• Logical and efficient, with keen attention to detail 
• Knowledge of financial services legal, regulatory requirements
• Design, develop and establish operational excellence policy, process in conjunction with stakeholders including internal controls, policies, and procedures.
• Familiar with administering service standard reviews, measurement tools and practices e.g Net Promoter Score, Internal customer satisfaction surveys etc