ORACLE COMMUNICATIONS ONLINE MEDIATION CONTROLLER Technical Support Consultant at Huawei Technologies Co. Ltd.

Role and Responsibilities

• Work in a production support environment to handle Oracle OCOMC related issues
• Adhere to SLA as set by the customer in terms of response/resolution time
• Oracle OCOMC requirement to support production issues, defect fixes, small enhancements and provide fixes on requirement basis
• Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them.
• Raises support documents/tickets with Oracle support system and follow up for solution
• Coordinates with Oracle support DBA, Technical/ Techno-functional teams to implement bug fixes and to deploy the same in production
• Provides technical training to existing and new users on newfunclionalities
• Responsible for customers' needs analysis, installation, migration. integration, and the deployment of OCOMC.
• Responsible for CDR processing, reconciliation, addressing and resolving issues related to CDR processing
• Work with internal and external clients in Mediation and Billing Operations as well as end users on daily basis.
• Prepares status report/s to management as directed.

Qualifications and Requirements:

• A minimum of 4 - 7 years of experience in the implementation of largeismall scale Mediation and Offline charging system with Hands on experience particularly in Oracle OCOMC
• Hands on experience in integrating OCOMC with OBRM and other downstream systems.
• Good knowledge and exposure to Diameter protocol based online and offline charging interfaces
• Basic Knowledge of Operating systems(Unix/Lnux),DB(oracle) and Applications
• Should have good working knowledge in UNIX/LINUX environment
• Basic knowledge of Shell scripting is must.
• Knowledge of C/C++ and PLSQL is added advantage
• Must have good analytical, troubleshooting and problem solving skills

GENERAL REQUIREMENTS:

• Bachelor's degree in computer Science, Telecom Engineering, or related technical field from a recognized university. Masters in MIS will be added advantage
• Excellent communication skills in English.
• Good customer service skills and desire to work in a collaborative team environment.
• Ability to apply the corporate core values to meet customer expectations and satisfaction.
• Ability to provide leadership, sound judgment and supervision
• Well developed observational skills and attention to details
• Ability to arrange personal and team work routines and practices to make optimum use of time and resources-
• Ensure best application of allocated and available resources
• Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation.
• Must have good analytical, troubleshooting and problem solving skills     -
• Ensure best application of allocated and available resources