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GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements. Our team of experienced local and internation...
Responsibilities:
Job Summary
The Call Centre Representative will be responsible for serving the customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database
Responsibilities
· Answering inquiries by clarifying desired information, researching, locating and providing information
· Fulfils requests by clarifying desired information; completing transactions and forwarding requests.
· Maintains call center database by entering information.
· Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
Experience/Qualifications
· Minimum of 1 (one) year work experience in customer service
· Conversant with e-commerce
· Possess online buying experience & be familiar with USA & UK sites
· Excellent communication skills
· Target driven and proactive
Expectations/Skills
· Must be a good team player, must be innovative and proactive
· Must be customer service oriented
· Technology savvy
· Good people skill with ability to communicate effectively
Interested and suitably qualified candidates should click here to apply online.
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