Jobs at Sun King (Formerly Greenlight Planet)

About the Role:

The FAE performs in-depth FA and Verification at the levels of Products usage, Mechanical, Printed Circuit Board Assembly (PCBA), Component with the technical guidance from R&P team (China). This position requires good assessment  skills to identify and attribute failures to the DESIGN, COMPONENT or PROCESS levels as well as good communication skills to provide feedback to both internal and external Quality teams regarding all failures. The FAE will be also required to provide technical assistance for all levels of FA, including Home system installation, installation procedure established, local Failure Troubleshooting by the Technicians from the after sales team. 

What you would be expected to do

• Perform Product and Electronic component failure assessment using appropriate tools and methods.
• Regular field visit to collect / investigate / verify / resolve customer’s complaints. 
• Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).
• Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
• Coordinate and work with the service team for a continuous improvement troubleshooting process. 
• Give guidance (Qualification & Failure assessment) to the partner once claim occurs. 
• Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge. 

You might be a strong candidate if you

• Bachelor’s degree or above, major in Engineering or equivalent applicable experience. 
• Good Assessment and problem-solving skills with a focus on failure assessment.
• Failure assessment experience in lithium ion battery, solar panel, LED, and PCBA.
• Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.
• Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.
• At least 2 years’ experience in customer quality or service.
• Proven track record of delivering excellent results in past experiences
• Familiar with the assessment skill, 5W, 8D, fishbone
• Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.
• Positive and proactive can-do attitude. Willing to be hands-on. Good presentation and communication skills and able to work cross-functionally. 
• Be willing to visit field / customer regularly.

go to method of application »

About the Role:

The FAE performs in-depth FA and Verification at the levels of Products usage, Mechanical, Printed Circuit Board Assembly (PCBA), Component with the technical guidance from R&P team (China). This position requires good assessment  skills to identify and attribute failures to the DESIGN, COMPONENT or PROCESS levels as well as good communication skills to provide feedback to both internal and external Quality teams regarding all failures. The FAE will be also required to provide technical assistance for all levels of FA, including inverters installation, installation procedure established, local Failure Troubleshooting by the Technicians from the after sales team. 

What you would be expected to do

• Perform Product and Electronic component failure assessment using appropriate tools and methods.
• Regular field visit to collect / investigate / verify / resolve customer’s complaints. 
• Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).
• Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
• Coordinate and work with the service team for a continuous improvement troubleshooting process. 
• Give guidance (Qualification & Failure assessment) to the partner once claim occurs. 
• Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge. 

You might be a strong candidate if you

• Bachelor’s degree or its equivalent, major in Electrical Engineering, Electronic Engineering, or a related field.
• Good Assessment and problem-solving skills with a focus on failure assessment.
• Experience with inverter installation and high-voltage electrical installation.
• Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.
• Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.
• Proven track record of delivering excellent results in past experiences
• Familiar with the assessment skill, 5W, 8D, fishbone diagram. 
• Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.
• Positive and proactive can-do attitude. Willing to be hands-on. 
• Good presentation and communication skills and able to work cross-functionally. 
• Be willing to visit field / customer regularly.

go to method of application »

About the role:

We are looking for a team member to join our Risk department as a Regional Collections Manager. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

What you would be expected to do

• Work on regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to reduce problems of disabled lamps and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centers and set up for the key collection area.

You might be a strong candidate if you

• Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
• Have at least 3 years of work experience in a similar position with field experience and also with rural customers settlements.
• Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience.
• Have strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
• Are good with numbers, 
• Have good communication & people skills
• Have clear thinking/problem-solving ability.
• Are excited about working with rural customers & resolve customers issues.
• Have excellent issue-tracking and resolution skills.
• Are able to manage multiple tasks at the same time diligently and accurately.
• Work with multiple sales teams and cross-functional teams seamlessly.