Customer Success Specialist at Flex Finance

Position:

• As a Customer Success Specialist at Flex Finance, you will play a key role in ensuring our clients' satisfaction and success.
• Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
• You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of the company.
• This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Flex Finance products and services.

Duties and Responsibilities:

• Develop client portfolios
• Improve and sustain business growth
• Use data collection and analysis to improve the customer experience
• Train customer support representatives
• Implement specific strategies for both sales and customer service
• Networking to develop customer relationships
• Managing customer business and portfolios
• Enhancing customer experience and reducing churn
• Generate sales leads and retain existing clients.
• Responding promptly to customer inquiries.
• Communicating and coordinating with colleagues as necessary.

Requirements

• Degree in Business, Marketing, or a related field
• Excellent command of the English language
• Customer orientation and ability to adapt/respond to different types of characters
• Customer support experience
• Computer proficiency
• Strong leadership skills
• Track record of over-achieving quota
• Familiarity with CRM systems and practices Pipedrive, Zoho, Slack, and Monday
• Ability to multitask, prioritize, and manage time effectively
• Highly motivated
• A team player
• Detail-oriented
• Having a positive
• Ability to adhere to the company policies and guidelines

Benefits

• Be part of a vibrant and innovative team
• Opportunities for professional growth and Advancement
• Friendly workplace
• Hybrid working environment
• Health and dental plan
• Office Lunch