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Job Responsibilities:

• Ensure that customers have a good time at the restaurant, look immediately into any
• complaints they might have and ensure they are promptly resolved.
• Maintain strict adherence to set service standards and ensure that procedures are followed.
• Ensure that necessary resources and tools are available for quality Customer Service delivery.
• Manage Customer Service database digitally
• Deal directly with customers either by telephone, email, walk in or any other identified means.
• Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
• Expedite correction or adjustment, follow up to ensure resolution.
• Direct requests and escalate issues and ensure requests are fulfilled promptly.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager daily.
• Devise and implement means to collect feedback on our meals and service from customers
• Report to the Restaurant Manager daily on on all status of customer service enquiries handled or being processed by the Team.

Requirements

• 1-2 years work experience in a similar role
• Knowledge of restaurant policies regarding personnel and customers.
• Passion for the hospitality business
• Customer service ethos and culture

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Job Responsibilities:

• Engage in strategic negotiations to achieve favorable conditions and strong supplier partnerships.
• Prepare procurement execution plans and oversee the full array of materials management and procurement functions of purchasing, expediting, shipping, receipt and inspections of goods.
• Ensure that procurement operations (contracts, purchasing, contract administration, expediting, supplier quality) conform to company policies and procedures.
• Create and maintain good relationships with vendors, suppliers, donors and community partners.
• Secure products and services at best possible pricing without compromising on quality or service.
• Ensure requisitions are properly approved before purchases are made.
• Develop and maintain a food management database to keep accurate records of inventory, purchases and waste of food, beverages and supplies.
• Order products and supplies which includes determining the appropriate vendor (i.e. comparing price and quality standards) and entering purchases into the food management database.
• Ensure food and beverage items are in stock at the appropriate time and in optimal condition, including items with short life spans like produce and dairy products.
• Receive, verify accuracy and quality of orders before confirming receipt and contacting suppliers of incomplete deliveries and follow up to verify / confirm future delivery expectations.

Requirements

• Degree in Economics, supply chain, accounting or related field.
• 2-3 years experience in a similar role.
• Effective verbal and written communication skill.

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Job Summary

• General Manager (GM) is responsible for overseeing all aspects of restaurant operations including production within
• the fast casual restaurant, ensuring exceptional guest experiences, efficient operations, and profitability. This role requires strong leadership skills, business acumen, and a passion for delivering high-quality food and service.

Responsibilities:

• Oversee day-to-day operations and production of the restaurant outlets, including staffing, scheduling, inventory management, procurement,       maintenance, logistics, and quality control.
• Ensure the production department is functioning according to standard operating procedures
• Ensure compliance with health and safety regulations and maintain cleanliness standards.
• Implement and enforce standard operating procedures across all departments to optimise efficiency and productivity
• Participate in recruitment processes, train and mentor staff to uphold company standards for service, food quality, and hospitality.
• Foster a positive work environment and promote teamwork and collaboration among team members.
• Conduct regular performance evaluations and provide feedback to HR and leadership team to drive continuous improvement.
• Monitor online sales/orders, online reviews and feedback platforms to address any issues and capitalise on positive feedback.
• Ensure all e-commerce platforms are functioning at full capacity
• Develop and manage budgets, forecasts, and financial goals to achieve profitability targets.
• Monitor costs, including food, labour, and overhead expenses, and implement cost- saving initiatives as needed.
• Analyse financial reports and key performance indicators to identify trends and areas for improvement.
• Collaborate with the marketing team to develop and execute marketing initiatives to drive sales and increase brand awareness.
• Participate in community events and sponsorships to support the restaurant presence and reputation

Job Requirements

• Bachelors Degree in Hospitality Management or related field preferred.
• Proven work experience as a Restaurant General Manager, Restaurant Manager, Hospitality Manager or similar role.
•  3-5 years of food and beverage service industry experience required.
• Relevant professional qualifications are an advantage.