Ongoing Recruitment at Wakanow.Com - 4 Positions
Posted on: 12 September, 2014
Deadline: Not Specified
View Jobs in Travel and Tours
View All Jobs at Wakanow
Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.
Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.
Quality Assurance And Revenue Specialist in Lagos, Abuja, Port Harcourt and Kano
- Monitor Telephone calls, e-mails and chats from the Call Centre to ensure continuous improvement of service quality
- Give feedback to Customer Care Representatives on Calls, e-mail and chat quality
- Produce daily/ weekly quality assessment report
- Capture performance management indices from Call Centre and other staff of the Company
- Identifies outlier(s) (those whose performance are far below the standard) and recommend them for training
- Organise Mystery shopping for Wakanow outlets and capture reports
- Identify training needs based on result of continuous quality monitoring
- Keep a library of Good, average and poor calls/ e-mails and live chats
Desired Skills and Experience
- Minimum of B.Sc. Degree
- 2-3 years relevant work experience as a Quality Assurance Specialist in the Telecommunications/Aviation industry
- Previous Customer Service experience
- Excellent Communications skills
- Strong sales and persuasive skills
- Proficient in Microsoft Office Suite
- Must be a go getter and ability to work with little or no supervision
Method of Application
Interested and suitably qualified candidates should click here to apply online.
Have you ever needed salary data to make informed career decisions? Introducing Salaryscale.ng
, a platform that crowdsources salary data in Nigeria and we will love your input. Join SalaryScale.
❮ Back to All Jobs
- Know more about WakanowSimilar Jobs
- Ticketing Officers (Internship) at Travelpaddy.com
- Sales Associate / Cashier at Dufry Duty Free Ltd
- Information Technology Roles at Wakanow.com