• Vacancies at Stern & Kay Consulting Limited

  • Posted on: 5 September, 2014 Deadline: Not Specified
  • View Jobs in Consulting View All Jobs at Stern & Kay Consulting Limited
  • Subscribe to free job alerts
  • Stern & Kay Consulting Limited is in the business of providing consultancy services, training, change management processes, recruitment and advisory services.
    Stern & Kay Consulting is recruiting to fill the position of:

    Customer Service Representatives


    Responsible for acting as a liaison between the company and customers. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.


    •     Resolve customer complaints via phone, email, or social media.
    •     Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    •     Use telephones to reach out to customers and verify account information.
    •     Greet customers warmly and ascertain problem or reason for calling.
    •     Cancel or upgrade accounts.
    •     Assist with placement of orders, refunds, or exchanges.
    •     Advise on company information.
    •     Take payment information and other pertinent information such as addresses and phone numbers.
    •     Attempt to persuade customer to reconsider cancellation.
    •     Inform customer of deals and promotions.
    •     Sell products and services.
    •     Work with customer service manager to ensure proper customer service is being delivered.
    •     Close out or open call records.
    •     Compile reports on overall customer satisfaction.


    • OND and HND holders only

    Method of Application

    Interested applicants should send CV to: wale@sternandkay.com

    Have you ever needed salary data to make informed career decisions? Introducing Salaryscale.ng, a platform that crowdsources salary data in Nigeria and we will love your input. Join SalaryScale.
  • ❮ Back to All Jobs
  • Know more about Stern & Kay Consulting LimitedSimilar Jobs
  • Search for jobs by keyword
  • Latest Recruitment at Workforce Group
  • Job Vacancies at Enroyale Global Services Limited
  • IT Officer at Culminate Consulting
  • Graduate Trainee Recruitment Consultant at Oscar Temple
  • GT Mechanical Installation - Azura Edo at NES Global Talent
  • Human Resource Roles at Bellforte Consulting
  • Account & Admin Officer at TheJobMag
  • Teacher - Early Years at Management FIRST
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

  « 1 Recently Viewed Job
Send your application through

Yahoomail Gmail Hotmail