• Vacancies at Stern & Kay Consulting Limited

  • Posted on: 5 September, 2014 Deadline: Not Specified
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  • Stern & Kay Consulting Limited is in the business of providing consultancy services, training, change management processes, recruitment and advisory services.
     
    Stern & Kay Consulting is recruiting to fill the position of:

    Customer Service Representatives

     

    Summary
    Responsible for acting as a liaison between the company and customers. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

    Responsibilities

    •     Resolve customer complaints via phone, email, or social media.
    •     Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    •     Use telephones to reach out to customers and verify account information.
    •     Greet customers warmly and ascertain problem or reason for calling.
    •     Cancel or upgrade accounts.
    •     Assist with placement of orders, refunds, or exchanges.
    •     Advise on company information.
    •     Take payment information and other pertinent information such as addresses and phone numbers.
    •     Attempt to persuade customer to reconsider cancellation.
    •     Inform customer of deals and promotions.
    •     Sell products and services.
    •     Work with customer service manager to ensure proper customer service is being delivered.
    •     Close out or open call records.
    •     Compile reports on overall customer satisfaction.

    Requirements

    • OND and HND holders only

    Method of Application

    Interested applicants should send CV to: wale@sternandkay.com

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