Information Technology Specialist at Tetra Tech

Job Description

• We are recruiting an IT Specialist to manage all IT related functions for Coffey Nigeria and WYG Limited as per below:

Job Summary

• Based in Abuja, this position works together with the IT teams in the UK to ensure that all IT systems, devices and network are compliant with company standards.

Key Responsibilities

• The IT Officer is responsible for ensuring the IT systems in all programmes are functioning.

Specifically, this will include:

Systems Admin:
File Servers:

• Ensure updates/patches on ReadyNAS devices
• Resolve issues in coordination with vendors
• Assist in resolving tier 2 issues with the Egnyte application and coordinating response from Egnyte /NetGear.

Network Devices:

• Coordinate with Corporate Networking team to ensure installation and setup of standard equipment
• Periodically audit field office bandwidth utilization
• Facilitate communications with Corporate Networking to resolve issues as they arisen

Personal Computing Devices:

• Develop and operationalize an approach to maintain consistency in software configuration
• Assist field teams in sourcing appropriate equipment
• Develop and operationalize an approach to cataloguing/inventorying field equipment
• Mobile device management and support, issuing smartphones and applications
• Place importance on customer satisfaction

Coordinate / orchestrate the deployment of software updates to field offices:

• Notify field technology staff/contractors of recommended updates
• Oversight and coordination of field office technology staff
• Assist the Ops Dir in selection of IT service contractors and/or internal IT staff
• Assess performance of field technology contractors
• Direct field technology staff in system installations, equipment selection
• Project Start-up
• Coordinate local staff to ensure that correct equipment is sourced and properly configured
• Assist in designing or review the design developed by contractors of the field office network
• Induction training with follow up training / video training point of contact for future training
• Contribute to IT related proposals
• Help spec equipment and price for proposals
• Research ISP pricing
• Work with the project as point of contact for new work

Contribute to IT Policy review and formulation:

• Assist the global team in formulating appropriate, practical policies and practices for field project office operations
• Develop and operationalize IT related documentation and manual
• Develop and operationalize approaches to compiling and making easily accessible the policies and practices required to deploy and operate field project IT infrastructure
• Assist with all unit’s IDEV infrastructure tickets including but not limited to:
• Egnyte Permissions
• Resolving issues with ISP
• Virus / Malware Outbreaks
• Use Cherwell to document work performed. Standardising tasks for Enterprise Field ops hand-offs.
• Use Cherwell to build and implement project plans.

Other Duties:

• Adhere to all Company’s policies and procedures and uphold the company’s values
• Perform any other duties as may be required.

Requirements, Education and Experience

• Master's Degree in IT, Computer Science or any related field of study
• Microsoft Certified Professional
• Microsoft Certified System Administrator
• MSCE
• MS Certified Technology Specialist
• A minimum of 5 years recent experience with an international development company
• Experience with the use of a variety of computer applications and experience in a networking environment.

Knowledge, Skills and Abilities:

• Computer hardware and software troubleshooting (MAC, HP and Dell Laptops)
• Security and computer viruses
• Knowledge of file servers and systems administration
• Knowledge of shared drives, Netgear, Egnyte, Microsoft teams and in using Cherwell
• Experience with project management
• Ability to communicate effectively in English and in Hausa;
• Ability to work under pressure and willingness to work outside of normal work hours, when necessary.