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  • Posted: Feb 10, 2020
    Deadline: Not specified
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    We are a total property management solution for all aspects of commercial, retail and residential properties. We are directly focused on increasing the value of our client's investment while providing "peace of mind" in the day to day management of the asset.
    Read more about this company

     

    Admin and Customer Service Executive

    REQUIREMENTS

    • Must have at least 2 years’ experience as an administrative or customer service officer 
    • Must be available for immediate employment
    • Must reside around Lekki, Ikate or Ajah 
    • First Degree from a reputable institution

    RESPONSIBILITIES

    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Ensure customer satisfaction by prompt and complete resolution of complaints.
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Compile regular reports on overall customer satisfaction. 

    SKILLS

    • Excellent interpersonal skill. 
    • Excellent verbal and writing skill. 
    • Strong administrative and organizational skill
    • Must demonstrate ability to work effectively under high stress environment
    • Must demonstrate ability to interact with and manage key stakeholders
    • Must be computer literate (proficient in the use of Word, Excel). 
    • Strong phone contact handling skills and active listening. 
    • Customer orientation and ability to adapt/respond to different types of clients. 
    • Ability to multi-task, prioritize, and manage time effectively.

       Educational qualification
      BSc Degree in any related discipline from a reputable institution. 

      Only suitable candidates will be contacted.

    Method of Application

    Applicants should send to CVs to careers@willcoonline.com

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