• Vacancy at Hausba Smarthomes Limited

  • Posted on: 17 August, 2014 Deadline: Not Specified
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  • At HAUSBA, we deliver exceptional solutions in Home automation, Security and Smart Lighting to Residential, Commercial & Hospitality projects in Nigeria.

    Our project approach is based on globally acceptable standards in the Pro-AV and System Integration industry. We are proud members of CEDIA & Infocomm.

    Customer Service Manager

     

    Typical activities will involve;

    • providing help and advice to customers using organisation's products or services;
    • communicating courteously with customers by telephone, email, letter and face to face;
    • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
    • handling customer complaints or any major incidents, as long as it involves a customer.
    • keeping accurate records of discussions or correspondence with customers;
    • analysing statistics or other data to determine the level of customer service the organisation is providing; ensuring continous improvement in the level of customer satisfaction.
    • producing written information for customers, often involving use of computer packages/software, manuals etc;
    • developing feedback or complaints procedures for customers to use;
    • developing customer service procedures, policies and standards for the organisation or department;
    • meeting with management to discuss possible improvements to customer service;
    • being involved in staff recruitment and appraisals;
    • training staff to deliver a high standard of customer service;
    • leading or supervising a team of customer service staff;
    • learning about the organisation's products or services and keeping up to date with changes;
    • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

    Desired Skills and Experience

    Mediation and Negotiation skills.
    Excellent communication skills.
    Leadership and managerial skills

    Method of Application

    To apply for this position, click here

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