Patient Experienced Officer at Alpha Mead Group

Responsibilities

• Greets and welcomes patients as they arrive at the Centre to provide a friendly and warm atmosphere.
• Puts patients on the queue to provide patient-centered support and an organized system.
• Provide patients or families with information on hospital services, procedures and protocols.
• Interviews patients or families to determine nature of care needed and directs them to the concerned health care providers and appropriate procedure room.
• Respond to patients inquiries regarding physicians and services rendered.
• Ensure coordination of communication between patients, families and medical staff.
• Post patients demographic and financial entries into organization database.
• Respond to patients complaints regarding hospital services and ensure concerns are handled properly and promptly.
• Educate patients on how to prepare for their procedures before the due date.
• Ensure all concerns and complaints are directed to the appropriate personnel.
• Perform crisis intervention duties with a view to facilitate resolutions and escalate same after all efforts to higher authority.
• Suggest improvements in a bid to make the system more workable,
• Provide feedback to patients and families regarding their concerns and complaints.
• Ensure workspace is always clean and safe for use.
• Sends daily report of activities to the line manager.

Requirements

• A B.Sc in Medical or Social Sciences
• Minimum of 2 years experience in Customer Service related role
• Available to work on weekend and night shifts.

Skill Set:

• Empathy
• Clear communication
• Flexibility
• Time Management
• Receptive attitude.