Services Key Account Manager At Tetra Pak West Africa

 The main responsibilities for this role are:

• Manage customer relationship from a service perspective through a structured communication approach
• Understand customer needs through proactive continuous customer diagnosis
• Create, implement and follow-up service account plans in alignment with customer and account team
• Create, implement and follow-up quality plans per account in line with customer and account team
• Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts
• Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
• Support resolution of technical issues by being responsible for communication with customer and issue driver

Qualifications

• BSC Degree in Mechanical/Electrical Engineering
• Ideally 5 years’ experience in a key account management role (Preferably in the Food Processing & Packaging industry)
• Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous
• Customer relationship management experience
• High level of customer focus 
• Experience in value-add selling of product offerings
• Proficiency in MS Office - PowerPoint, Excel etc.
• SAP knowledge an advantage
• Willing and able to travel extensively (both nationally & internationally)