Sales Administrator at G4S Secure Solutions Nigeria Limited

Job Brief

• We are looking for a qualified Sales Administrator to join our sales team and help us achieve our goals.
• You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for Business Development Executives.

Responsibilities include

• Interact with customers by phone, e-mail and/or face-to-face regarding various care issues.
• Regular soft calls and visits to the customers
• Administration of customer satisfaction surveys (2 times in a year)
• Document and Follow through to resolve all customer complaints
• Gather and report relevant information about the industry, business prospects and competition
• Make a monthly summary report.
• Provide hands on support of customer care initiatives such as automated provisioning, online billing and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.
• Regular update of client details and information
• Develop and maintain relationships which benefit client
• Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
• Maintain good relationships with customers through regular phone contact, e-mails or the personal contact
• Managing existing client contract and expanding existing contract for new business opportunities
• To provide client with in-depth knowledge of our business and excellent service
• Arrange and conduct meetings with new and existing business prospects, in conjunction with operational management where appropriate, to market the company’s integrated security solutions.
• Prepare and submit sales proposals / tenders to prospective customers. Where necessary, prepare and conduct sales presentation.
• In consultation with the Head of Sales, ensure that annual contract escalations of existing customers are finalised.
• Ensure smooth liaison between Sales and Operations in order to harmonise sales and service delivery.
• Business Development administrative functions:
• Finalise contract documentation (Service Agreement, Letter of Intent) as per standard terms and conditions.
• Preparation and submission of Contract Schedule to appropriate departments for processing.
• Ensure that a customer file is maintained, containing a signed copy of the contract, contract schedule, as well as any other relevant documentation.
• Ensure that the contract status report is updated on a monthly basis.
• Advise country management of sales activities, competitors and customer needs.

Qualifications, Knowledge & Experience

• University Graduate or equivalent. A law degree will be an added advantage
• Certification in customer care or relevant field is a plus
• Proven work experience (At least 2 years) as a Sales Administrator or Sales support agent
• Experience in a multinational organization
• Knowledge of implementing sales and marketing policy and procedures
• Hands on experience with a CRM software and MS Office
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Knowledge of Net Promoter Score will be an added advantage
• Excellent communication and negotiation skills