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  • Posted: Jan 23, 2020
    Deadline: Feb 10, 2020
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    PecanTrust Microfinance Bank Ltd "the Bank” is a financial institution licensed by the Central Bank of Nigeria. We offer a wide range of financial services to a diversified client base that includes low-end entrepreneurs, the under banked, high-net-worth individuals, among others. At PecanTrust Microfinance Bank Ltd, our core value is "growing toget...
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    Customer Service Officer

    Key Responsibilities

    • Open and maintain customer accounts in line with all the required documentation.
    • Manage fixed deposit customers
    • Draft & send regular customer engagement bulk SMS & emails
    • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, adjustment and following up to ensure resolution
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Prepare product or service reports by collecting and analyzing customer information
    • Identify and assess customers’ needs to achieve satisfaction
    • Provide accurate, valid and complete information by using the right methods/tools
    • Welcome visitors and customers into the banking hall
    • Keep records of customer interactions, process customer accounts and file documents
    • Answering calls and responding to customer emails
    • Assist with placement of orders, refunds, or exchanges
    • Inform customer of deals and promotions
    • Sell products and services
    • Compile reports on overall customer satisfaction.

    Key Requirements

    • BSc from a credible university
    • Minimum of 1 year banking experience
    • Proven customer support experience
    • Excellent computer Skills
    • Excellent communication and presentation skills
    • Very neat appearance
    • Preferably a female
    • Experience in microfinance banking operations would be an advantage.

    Method of Application

    Interested and qualified candidates should send their CV to: hr@pecantrust.com with the subject "Customer Service Officer".

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