Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Aug 11, 2014
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands. KPMG employs 162,000 people[2] and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into variou...
    Read more about this company

     

    Help Desk Supervisor

    Ref Code: 100463BR
    Location: Lagos
    Function: Infrastructure - Information Technology

    Job Summary

    •     The position of the Help Desk Supervisor coordinates the daily work of the Help
    •     Desk Team and provides technical and business leadership, guidance and support to the team.
    •     Take ownership of all software deployment projects including patch management and management of KPMG IT assets inventory.

    Skills Required Functional Competencies:

    •     Experience in people management
    •     Decision making abilities
    •     Issue resolution abilities

    Technical Competencies:

    •     Service management skills (ITIL certification would be an advantage)
    •     Project management skills
    •     Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools.
    •     Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)

    Professional Competencies:

    •     Results driven
    •     Strong analytical skills
    •     Ability to meet deadlines and targets
    •     Clear communication in English, both verbal and written Superior customer service skills
    •     Strong interpersonal skills
    •     Ability to lead a team
    •     Continuous improvement mentality
    •     Adaptable to change
    •     Ability to work in a fast pace, high pressure work environment

    Others:

    •     At least 5 years working experience in helpdesk environment
    •     At least 2 years supervisory experience
    •     Ability to write documentation to describe program development, logic, coding and corrections.
    •     Enthusiasm, can-do attitude
    •     Good relationship building skills.
    •     Good customer service/relationship skills
    •     Excellent communication skills; written and verbal.
    •     Patience in resolving problems and supervising subordinates.
    •     Ability to carry out duties in a well-organised and proactive manner.
    •     Ability to perform effectively under pressure.
    •     Detailed knowledge of Standard IT Service delivery methodology.

    Method of Application

    Interested and qualified candidates should click here to apply online.

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at KPMG Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail