Technical Customer Service Representative at Karisfined Edge Solutions

Job Description

• We are looking for a young, smart and self-driven Technical Customer Support Representative with robust experience in managing large number of customers using relevant CRM software (e,g JIRA, a must)

Responsibilities

• Providing help and answers to the customers' issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
• Guidance of the users to support them in becoming more productive
• Support in the development of programs to train the customer on how to properly use the products
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Evaluation of the systems' problems to recommend enhancements
• Respond to emails and online chat requests for technical support
• Taking ownership of customer issues reported and seeing problems through to resolution

Requirements

• Degree in related field
• At least 3 to 5 years practical help desk or customer support experience
• High customer and service orientation
• Well-developed communication and analytical skills
• Good knowledge of the operating systems and relevant hard- or software
• Good problem-solving skills and focus on quality
• Serenity in challenging situations