Senior Branch Operations Manager - Cluster 2 at Standard Chartered Bank

Job Description

Branch Operations & Support
* Responsible with Branch Manager for the setting of branch operations objectives, performing their respective appraisals as well as their training / development.
* Responsible for achieving the satisfactory grades in branch audits.
* Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
* Responsible for overall maintenance of the Branch assets & Custodian of Key register
* Dual custodian for Branch vault
* Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
* Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
* Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
* Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
* Monitor & control branch teller differences
* Responsible for monitoring stock of stationery items in the branch
* Be an authorized checker on Filenet

Tellering
* Withdrawal / deposit
* PTA / BTA sales
* TT processing & Foreign drafts
* Cash / Cash Passport Card stock control

System Admin / IT Support
* EBBS & ATM operations and control
* Provide operational support for Customer Payroll processing Product
* Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM's
ensuring associated projects comply with group requirements on controls.

Budget
* Responsible for monitoring & controlling branch costs
* Responsible for Finance process re-engineering (reimbursement by H/O)

Operational Risk Policy
* Ensures all Branch operation practices comply with risk and compliance procedures & processes.
* Responsible for identifying and escalating areas of risk / loss and or system inefficiencies typically NOT covered by ORP documentation to UORM and wherever possible finding solutions to the aforementioned risks.
* Ensure completion of all Leading Key Risk Indicators/ KRI's / KCSA issues relating to the branch.
* To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
* Act as OR Coordinator for the section
* To adhere to the agreed KCSA plans and approach
* Responsible for consolidation & submission of all Branch Operational Risk documentation to UORM.
* To maintain proper record keeping on all KCSA related activities
* Initiate and coordinate efforts in implementing new regulatory and internal policy requirements
* Responsible for ensuring the quality of ongoing monitoring and issue resolution
* Conduct the relevant risk training for the line staff.
* Act as business partner to provide OR advise on new business products and initiatives.
* Responsible for developing the relevant control measures and monitoring plans
* To identify and report all weaknesses inherent in the standard controls
* To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions

Operational Risk Monitoring
* Ensures all Branch transactions comply with internal and external policy and regulations-responsible for reviewing the following reports:
* System ID Control Report
* Daily EOD Snapshot Report
* Branch Gateway Error Log - unprocessed transactions

Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.