• Senior Branch Operations Manager - Cluster 2 at Standard Chartered Bank

  • Posted on: 8 August, 2014 Deadline: Not Specified
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    Senior Branch Operations Manager - Cluster 2

     

    Job Description

    Branch Operations & Support
    * Responsible with Branch Manager for the setting of branch operations objectives, performing their respective appraisals as well as their training / development.
    * Responsible for achieving the satisfactory grades in branch audits.
    * Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
    * Responsible for overall maintenance of the Branch assets & Custodian of Key register
    * Dual custodian for Branch vault
    * Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
    * Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
    * Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
    * Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
    * Monitor & control branch teller differences
    * Responsible for monitoring stock of stationery items in the branch
    * Be an authorized checker on Filenet

    Tellering
    * Withdrawal / deposit
    * PTA / BTA sales
    * TT processing & Foreign drafts
    * Cash / Cash Passport Card stock control

    System Admin / IT Support
    * EBBS & ATM operations and control
    * Provide operational support for Customer Payroll processing Product
    * Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM's
    ensuring associated projects comply with group requirements on controls.

    Budget
    * Responsible for monitoring & controlling branch costs
    * Responsible for Finance process re-engineering (reimbursement by H/O)

    Operational Risk Policy
    * Ensures all Branch operation practices comply with risk and compliance procedures & processes.
    * Responsible for identifying and escalating areas of risk / loss and or system inefficiencies typically NOT covered by ORP documentation to UORM and wherever possible finding solutions to the aforementioned risks.
    * Ensure completion of all Leading Key Risk Indicators/ KRI's / KCSA issues relating to the branch.
    * To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
    * Act as OR Coordinator for the section
    * To adhere to the agreed KCSA plans and approach
    * Responsible for consolidation & submission of all Branch Operational Risk documentation to UORM.
    * To maintain proper record keeping on all KCSA related activities
    * Initiate and coordinate efforts in implementing new regulatory and internal policy requirements
    * Responsible for ensuring the quality of ongoing monitoring and issue resolution
    * Conduct the relevant risk training for the line staff.
    * Act as business partner to provide OR advise on new business products and initiatives.
    * Responsible for developing the relevant control measures and monitoring plans
    * To identify and report all weaknesses inherent in the standard controls
    * To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions

    Operational Risk Monitoring
    * Ensures all Branch transactions comply with internal and external policy and regulations-responsible for reviewing the following reports:
    * System ID Control Report
    * Daily EOD Snapshot Report
    * Branch Gateway Error Log - unprocessed transactions

    Qualifications & Skills
    In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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