• Graduate & Experienced Jobs at Etisalat Nigeria (4 Positions)

  • Posted on: 8 August, 2014 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Etisalat Nigeria
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  • Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

    Etisalat Nigeria is recruiting to fill the below position of:

    Analyst - Fraud Management

     

    Job Summary
    Monitor telecommunications service offerings and electronic interaction for any form of misuse as defined by the GSMA initiative and in line with Etisalat standards.

    Principal Functions

    •     Assist with implementing an integrated strategy for fraud prevention and control within the organization.
    •     Facilitate activities that would nurture a positive fraud culture within the organization - create and sustain company-wide fraud awareness
    •     Undertake fraud education, training and awareness programme for all customer contact points.
    •     Define and monitor SLA timelines for interaction points with other relevant team - Credit Management, Audit and Legal departments.
    •     Conceive, initiate, prioritize and lead the completion of fraud prevention initiatives.
    •     Conduct periodic review on all systems that require access rights e.g TABS, HLR, CONNECTIVA etc
    •     Follow up with relevant units on all reported fraud cases to ensure closure and accurate documentation.
    •     Act as a single point of contact for the Fraud Management team with internal and external stakeholders
    •     Investigate all escalated fraud incidents, prepare reports on each and update the fraud database accordingly.
    •     Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy.
    •     Ensure that all Manual Fraud Management System generated exceptions and alarms are investigated reported and updated in the database.
    •     Manage the day-to-day operation of Fraud Management System (FMS) - CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered
    •     Liaise with Customer Care, Network Operations and IT departments for the purpose of fraud prevention and proper management of fraud incidents.
    •     Manage relationship with all internal and external stakeholders, vendors, auditors, Legal team, forensic audit team and law enforcement agencies
    •     Undertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysis
    •     Participate in FMS contingency / capacity planning to guarantee 24/7 fraud coverage
    •     Minimize revenue loss from fraudulent activities
    •     Conduct periodic fraud risk assessment for all new and existing products / services on Etisalat network
    •     Act as the first line of contact for all fraud queries.
    •     Carry out other duties as assigned by the Manager, Revenue Assurance

    Educational Requirements

    •     University Degree in Computer Science, Mathematics and Statistics, Business Administration, Accountancy or other numerate disciplines.
    •     Minimum of one year post NYSC work experience
    •     Relevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA) will be an added advantage.

    Experience, Skills & Competencies

    •     Good knowledge of Data analysis, relational Database Management Systems, GSM network, Billing & Mediation systems
    •     Knowledge of Fraud Management, Billing and Revenue Assurance in telecoms
    •     Good understanding of the audit function with focus on systems/accounting controls.

    go to method of application »

    Specialist - Facilities

     

    Job Summary                   

    • Assist to manage Etisalat's facilities including the maintenance of facilities, equipment and utilities within assigned region.
    • Manage projects, customer relations and management, contracts management, quality assurance, reporting, performance management.

    Principal Functions                       

    •     Plan, Develop and implement facilities maintenance strategies, Policies & processes
    •     Facilities inspection/checks and record
    •     Assist to document Etisalat's short and long term infrastructure/facility requirements.
    •     Assist in the acquisition and/or leasing of facilities to meet the identified needs of the assigned region.
    •     Assist with the administration of regional facilities maintenance contracts/lease agreements.
    •     Assist to ensure that Etisalat's facility management practices align with defined health, safety and environment standards
    •     Perform regular regional facility status checks/ logs across the organization and ensure adequate and timely tracking, maintenance and provision of utilities.
    •     Work with Manager, Facilities to liaise with procurement division for the procurement of diesel for the generators in assigned region.
    •     Responsible for the storage of diesel and ensure adequate monitoring of stock level.
    •     Monitor and track regional facility/utility/property status across the organisation.
    •     Assist to coordinate regional office cleaning, gardening and other janitorial services by relevant vendors.
    •     Assist to manage relationship with service providers/ vendors to ensure adherence to service level agreements.
    •     Participate in the administration of periodic customer satisfaction surveys to identify service improvement areas within assigned region with regards to utility and the environment.
    •     Track global and local tested practices in facility management and integrate into the operations of the division.
    •     Attend team/divisional/departmental meetings as required.
    •     Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Facilities.
    •     Perform any other duties as assigned by the Manager, Facilities.

    Educational Requirements                        

    • First degree or its equivalent in a relevant discipline.

    Experience, Skills & Competencies                        

    • Three (3) to five (5) years relevant work experience.
    • Candidate must have experience in a similar role in Kano or its environs.

    go to method of application »

    Specialist - Revenue Assurance

     

    Job Summary                                 

    • Responsible for the Circuit and Packet Switched Network Assurance
    • To ensure the integrity of the revenue streams with primary focus on strengthening and/or building revenue assurance processes controls.

    Principal Functions                       

    •     Development of revenue assurance best practices for the company
    •     Creation, implementation and monitoring of single-source and reconciliation KPIs on the Integrated Revenue Management System.
    •     Perform root cause analysis of issues on the Circuit and Packet Switched Networks; follow through to resolution and communicate to appropriate parties.
    •     Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
    •     Have responsibility for the day-to-day operation of Revenue Assurance tool - CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
    •     Perform reviews of service nodes (MSC, IN, HLR, GGSN & SGSN etc) to ensure that potential revenue leakages/losses across the circuit and packet switched networks are proactively identified and mitigated
    •     Follow-up on reported Revenue impacting issues identified; ensuring that prompt remedial actions are taken by the relevant operations department, and providing adequate briefs/reports on such to the RA Manager.
    •     Act as direct point of contact with the Business Segment, IT, Network, Carrier & Wholesale teams and produce monthly Revenue Assurance Reports.
    •     Undertake constant review of subscriber profiles on the network to ensure completeness, accuracy and integrity of service provisioning and billing.
    •     Review of Promotions/services offered by the company to individual and corporate customers with a view to ensuring that risks are effectively mitigated.
    •     Undertake routine tariff integrity checks for live and test products with a view to assuring tariff efficiency relative to the market.
    •     Perform varying degrees of cross-platform TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile/CDR transport integrity as well as billing completeness and accuracy.
    •     Report on and perform value adding reconciliation on Revenue streams such as Postpaid/Prepaid/Roaming/interconnect/VAS/ activity to identify weaknesses, leakages and produce reports to senior management for action.
    •     Perform validation of third party payment schemes in order ensure compliance with subsisting agreements and ensure completeness, accuracy and validity of transactions, revenue earned and payout figures.

    Educational Requirements                        

    •     Bachelor’s degree in a numerate field
    •     Relevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA)

    Experience, Skills & Competencies                        

    • Minimum of 4 years relevant work experience.
    • Good Knowledge of Relational Database Management systems,
    • Excellent understanding of GSM Network Architecture

    go to method of application »

    Head - Contract Management

     

    Job description

    •     Contracts (various: including formal, short form, and annual contracts) — Drafting, tenders, Evaluation, Recommendation and Contract Sign Off:
    1.         Non Disclosure Agreements, Sales / Purchasing Agreements, Subcontracts, Consulting Agreements, Licensing Agreements, Master Agreements, review of customer proposed terms and conditions
    2.         Distribution Agreements (resellers, agents, joint marketing etc.)
    3.         Technical and Commercial Contracting
    •     Serve as single point of contact on contractual matters for both internal and external stakeholders.
    •     Ensure in-depth review variations and make recommendations there from
    •     On all contracts, provide redlined recommendations and negotiate directly with customer or purchasing staff until consensus has been reached
    •     As needed, provide guidance on contract matters to project managers or other operational staff, including training to new project managers and other employees in contracting practices and procedures.
    •     Update and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.
    •     Enforce compliance by company employees with established procedures. Identify areas of recurrent pressure.
    •     Work with Risk Management / Finance to coordinate contractual requirements.
    •     Support the Procurement Admin team in the establishment of a suitable process for Sales and Marketing activities not adequately covered by the standard procurement process.
    •     Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.
    •     Handle on-going issue and change management
    •     Monitor transaction compliance (milestones, deliverables, invoicing etc.) and serve as single point of contact for issuance of RFSs, PACs, FACs
    •     Maintain records of Performance and Bank Guarantees and Manage their receipt, monitoring and release
    •     Lead post award contract management, including contract management planning.
    •     Ensure contract close-out, extension or renewal.
    •     Keep abreast of global and local best practice as it relates to the department’s activities.
    •     Continuously assist in reviewing procurement activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
    •     Furnish user departments with information on policies and guidelines governing the contracting policies and procedures in EMTS.
    •     Liaise with relevant department heads to identify and receive appropriate nomination for tender evaluation committees
    •     Ensure the tendering process is carried out and completed in accordance to the EMTS policies and procedures and liaise with user departments to compile information necessary for supplier evaluation.
    •     Provide input in the development of effective contract management  tracking systems to ensure prompt processing and reporting of tendering activities
    •     Ensure accurate documentation of tendering and contract management activities of user departments.
    •     Ensure the ongoing evaluation of vendor performance.
    •     Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
    •     Manage inter-functional relations to ensure synergy across the various departmental functions.
    •     Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
    •     Ensure adequate training and development is delivered to team members on procurement management.
    •     Monitor and control the budgetary needs of the unit.
    •     Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Procurement.
    •     Perform any other duties as assigned by the Director, Procurement

    Desired Skills and Experience

    •     An experienced Contracting & Procurement professional with profound knowledge of contracting roles in major capital and commercial projects. The ability to work effectively in a multi-cultural/diverse environment.
    •     Ability to demonstrate knowledge and skills in the following commercial, technical andinterpersonal areas:
    •     Application of contracting and procurement processes and tools.
    •     Project contract management
    •     Development of category and project contracting strategies.
    •     Analysis and negotiating skills.
    •     Forms of Contracts and their application.
    •     Commercial acumen / awareness
    •     Managing internal and external stakeholders.
    •     Effective communications at all levels of management both internally and externally.
    •     Detailed knowledge of contracting phases, including post-award contract management and contract management plan development & execution
    •     Creative thinker capable of developing innovative solutions and a motivated self-starter with a track record of delivery.
    •     Experience of working in frontier project environments.
    •     Good understanding of legal, finance, taxation and commercial issues related to contracting.
    •     First degree or equivalent in a relevant discipline.
    •     Postgraduate/professional qualification in a related field will be an added advantage.
    •     Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role with proven track record of contract management.
    •     Ability to analyze information and come up with insightful conclusions.
    •     Good knowledge of contract management process and practice.
    •     Good knowledge of general procurement process and administration.

    Method of Application

    Interested candidates should click here to apply online.

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