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  • Posted: Jan 20, 2020
    Deadline: Jan 23, 2020
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    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
    Read more about this company

     

    Operations Supervisor, Pick-Up Services

    Position Purpose

    • The Operations Supervisor, Pick-up Services co-ordinates, monitors and reports all operational activities of pick-up service and the pick-up center while promoting the goodwill of the GIGM brand through the delivery of excellent customer experience.

    Duties & Responsibilities

    • Coordinate pick-up service activities across all GIGM Pick-up locations
    • Identify, create and grow new pick up points working with the Operations Managers (OM) across different locations
    • Re-route & Rescheduling bookings
    • Make advance and online travel bookings for Guests
    • Collate and follow up with daily Pick-up requests
    • Submit daily Pick-up-service reports
    • Create and maintain Guests/ reservation records
    • Resolve pick-up service issues by clarifying the Guests’ complaints either via phone, email or in person
    • Escalate traveling reschedule & pick-up challenges to the appropriate unit(s) within the GIGM Operations team
    • Serve guests by providing product/ service information related to Pick-up Service, Trip scheduling, fares and payment methods.
    • Collaborate effectively with internal stakeholders for enhanced productivity
    • Adhere to company policies on guaranteed reservations and no-shows
    • Promote/ Cross sell the GIGM online booking app and other Company products and services
    • Lodge daily sales and conduct sales reconciliation with the head office accountant
    • Perform other assigned duties.

    Selection Criteria

    • B.Sc. qualification or its equivalent in a relevant field
    • Minimum of 3 years customer service or operations experience
    • Experience within a service and/or an e-commerce environment is an added advantage
    • Excellent interpersonal and communication skills
    • Good analytical and numeracy skills.

    Personality Requirements / Traits:

    • Must be customer-centric
    • High level of integrity
    • A self-starter with supervisory / leadership abilities
    • Ability to work with little or no supervision.

    Method of Application

    Interested and qualified candidates should forward their Cover letter and CV to: jobs@thegiggroupng.com Using the "Job Title" as the subject of the mail.

    Note: Only shortlisted candidates within Lekki and its environs will be contacted.

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