Nigeria Customer Service Specialist at Cargill Nigeria

Position Purpose & Summary

• To lead Customer Service Operations in related Region.

Principal Accountabilities
40% Order / Contract and Operation Management:

• Customer orders / changes / cancellations to be managed in accordance with the procedures.
• In case of lack of stock and product allocations of customer orders ordination should be done with production planning / demand planners/customer service in different BUs/ Account Managers
• Ensure that the customer database and logistics blocks are consistent and up-to-date with different BUs
• To ensure that the accumulated customer orders that have not been shipped on time can be resolved within the framework of FIBI Operations Department responsibilities.
• Follow-up / support customer contracts backlogs in the system every 2 weeks with sending a mail to all Account Managers / Sales Managers
• Monitoring and reporting of the goods and import costs on a regular basis and monitoring the reporting of nonconformities to the relevant units immediately

30% Customer Management:

• Measurement and continuous improvement of performance with KPIs
• Owning and improving the customer complaints management process
• Leading the implementation of innovations and developments in the department's business and processes
• Responsibility for entering, processing and monitoring of complaints in a timely and complete manner
• To take all necessary measures and actions in order to have a high degree of relevance to the department in periodic customer satisfaction surveys.

30% Strategy and Planning:

• Keeping the Department Process flow charts and procedures up-to-date
• Play an active role in the development of systems and tools used
• Development of good practices with alternative ways to increase efficiency of import logistics
• To support forecasting file to be filled by Account Managers / Sales Managers on time monthly.

Qualifications
Required Qualifications:

• A graduate of Business Administration, Economics, Engineering, International Relations, Foreign Trade or related fields.
• At least 3-4 years work experience in the relevant field
• Detailed information about import, customs rules, foreign trade, banking legislation and sea / land transport

Preferred Qualifications:

• Having good English & mother language (speaking & writing)
• Strong communication
• Cost calculation information and analytical perspective
• Be aware of changing regulations and constantly update and improve in their field.

Our Offer

• In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents.
• We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.