Grocery / Non Food Manager at Hubmart Stores Limited

Job Purpose

• To provide a wide variety of quality grocery / non–food products to the satisfaction of customers; and with aim of giving an unparalleled product experience.
• To drive the business by ensuring the availability of all range of products both in prescribed quality and quantity.
• To arrange / display various types of products / items in a neat, attractive and eye-catching manner as to appeal to the customers’ fancy.

Responsibilities

• Evaluate and correct where necessary team members’ grooming and appearance.
• Ensure strict adherence by all team members to the various roasters – shift roaster; off-duty roaster, leave roaster etc. maintained by the department.
• Ensure cleaning is implemented in accordance with the department procedure / schedule.
• Monitor in coordination with team stock inventory and ensure the availability of products at all time.
• Ensure that products are stored at right place and under the right condition - temperatures & in a hygienic & safe manner.
• Maintain ideal stock levels per product category & rotate stock (FIFO / FEFO)
• Ensure availability of stock and placing of order immediately they fall below the minimum stock level.
• Coordinate product merchandise & display: In a neat & hygienic manner in line with the floor display plan.
• Cross-merchandising and space planning and management.
• Vendor merchandisers’ management/stand management.
• Stock management.
• Ensure checks are conducted to remove all spoilt / damaged products from display and proper documentation is done.
• Ensure stock rotation (FIFO / FEFO).
• Ensure all products have: correct price tags, with details and date of expiry.
• Ensure to always serve customers in a pleasing manner & cross sell other products.
• Perform other duties as assigned.

Job Responsibilities

• Responsible for the day to day supervision of the outlet, sales, staff, stock, and resources management
• Manage budgets by scheduling expenditures, analysing variances, and initiating corrective actions
• Maintain statistical and final records at store level.
• Deal with customers queries and complaints
• Oversee stock control, inventory and financial stock takes and stock counts.
• Maximise profitability and meeting sales targets, including motivating staff to do so
• Ensure compliances with health and safety legislation
• Prepare the store ready for promotional activities and feature space display plan
• Complete store operational requirements by scheduling and assigning employees
• Develop and implement strategies to improve customer service.
• Maintain store yearly steering wheel KPIs and engage all staff to contribute to store performance.
• Maintain store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Follow up Audit results and next steps to improve standards.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand their expectations and service requirements.
• Follow and execute marketing strategies (price, promotions) and monitor competitors and share feedbacks to management.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Maintain and follow Business Code of Conducts for self and employees at the store.
• Manage and report regulatory bodies visits at the stores.

To facilitate smooth flow of work and sales, the Store Manager interfaces between the following key people to the business:

• Customers
• Vendors & Merchandisers.
• Departmental Managers.
• Department Chiefs/Supervisors.
• Procurement Team.
• Commercial Team.
• Marketing Team.
• HR Team.
• Accounts Team.
• Loss prevention
• Regulators
• And other relevant departments.