Customer Service Agent at National Aviation Services

Details:

Job Summary

To perform the designated duties of providing Meet & Assist related customer service assistance to customers and clients, as per the operational and HSEQ norms and standards.

Duties and Essential Job Functions

Management:

• Endeavor to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
• Contributes to team effort by accomplishing related results as needed

Technical:

• Ensure timely system recording of walk-in, telephone, email customers service requests related to meet and assist service, flower arrangement/ delivery assistance, limousine and hotel accommodation assistance and visa upon arrival
• Meet and assist the arriving or departing passengers at the boarding gate or check-in counters and assist them with immigration or check-in formalities
• Ensure compliance to established procedures for flower delivery service, limousine service, hotel accommodation assistance, and other services
• Attend to customer inquiries, concerns or requests received via phone, email or walk-in customers at the Meet and Assist service counters; promote and cross-sell other services
• Prepare incident and other reports as required
• Perform other related duties as directed by the immediate superior

Policy and Procedure:

• Maintains a safe and healthy work environment by performing within organizational standards and adhering to legal regulations.
• Implementation of all related organizational policies and procedures
• Implementation of all related rules and regulations
• Ensure commitment to all HSEQ regulations and procedure as per management requirements
• Ensure that all company assets are maintained and used properly avoiding any damage or misuse

Reporting:

Provides written or verbal reports in the appropriate medium

Minimum Job Requirements

A. Minimum - Ordinary National Diploma

B. Professional Experience

2- 3 years of similar experience

C. Competencies Required

• Communication skills
• Planning and Organizing skills
• Team work and interpersonal skills
• Basic Computer skills and knowledge of related job applications
• Language Skills: Knowledge of oral and written English.
• Safety focus and Customer service skills
• Knowledge of Meet & Assist operations, and airline and local policies & procedures